Cogeco Reviews & Service Offerings

 

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May 5, 2019	Review Helpful? 1 Yes No 0
Submitted by:	Darren Chow (Burlington , ON)
Angry	👎
Unlawful Business Practices I had been a loyal customer with Cogeco for nearly 7 years ever since moving to Burlington and after years of service I decided to switch over to Bell instead because of the better offerings and newer technology. I setup to cancel my account but was hit with a $150 contract termination fee! On my last contract renewal I was offered a slight discount and was encouraged to sign up for a phone plan at $0. The sales person told me that it was at not cost so I might as well get it, I believe they encouraged me to get it in order to get an additional $5 off. Unbeknownst to me the cable discount was only for 6 months and the phone plan extended my contract by 24 months. If I hadn't signed up for the phone plan I would not have been locked in for an additional 18 months for a service I never used. Cogeco never informed me of this 24 month contract at the time of my signing. The sales person at the time informed me that I could just negotiate after my 6 month promotion ended. So now I'm stuck with an addition $150 charge. If this is the way Cogeco treats it's loyal customers I will never use them again and not recommend others to use their services either especially if their sales practices are designed to screw over us consumers. Please share my story.
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April 10, 2019	Review Helpful? 3 Yes No 1
Submitted by:	Amy mastromattei (parry sound , ON)
Angry	👎
GARBAGE This is by far THE worst provider I had ever had. I was a day late on one bill and I get sent collections!!! SERIOUSLY? I had evey intention to pay and I did. They continued the service however some idiot had an option to disable the wifi on my account after my payment was already made! This took 3 days for these idiots to sort out what was going on. Not to mention we had one storm a few months ago....and because of that it did something to the modem. We called for someone to come in. They said the only available time would be just over a week from that day! Took the day off work because they don't give a specific time...did they show up?NO!!! So now I'm out a full day of work and time,a week of their bull ... ...its madness and stupidly priced. I DO NOT and would never recommend this company for your needs.
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March 19, 2019	Review Helpful? 3 Yes No 1
Submitted by:	ricnob (burlington , ON)
Disappointed	👎
Never again Cogeco ! Dear readers, I gave them a chance to get this service again for 12 months with their super "promo" $ 99.99 + tax. After this time and I phoned Cogeco to get a new contract service but the price jump almost 100%. My suggestion, do not go with this company, there are better and cheaper options in the market.
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March 8, 2019	Review Helpful? 3 Yes No 1
Submitted by:	Shibashis Dutta (Welland , ON)
Angry	👎
Worst customer care service I used Cogeco internet for few months in Welland. their customer care service is very bad. I had to wait for more than hour to get hold of someone, if I say that i am an existing customer. But if I say I am new customer my wait time is 10/15 minutes. and when I disconnected finally they charged me 226 for modem returning issue, even though it was returned and I called up customer care and they confirmed me that there is no balance showing in my account. but still they charged it. there should be some kind of credit score for the companies too. If I miss any payment they will report me to credit Bureau after a month.
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December 8, 2018	Review Helpful? 5 Yes No 1
Submitted by:	Alana (Hornell Heights , ON)
Angry	👍
Cogeco does not care for its existing customers So I had internet. It was working well until a neighbor moved in beside me and opted for cogeco as well. I caught the cable man sent to hook up his internet in my backyard unhooking my internet. I stopped him the first time. Then a couple days later the cable man came back while I was at work. When I came back home I found he had not only unhooked my internet, he sliced the cable with a cable cutter then stapled in the new neighbors cable across the side of my house to hook him up to the connection I previously had. Now I have no internet. My severed cable dangles from my ba ... t ceiling. I've called cogeco to come fix it that day, instead I have to wait 2 days and get it fixed at the most inconvenient time. I'm surprised that cable man wasn't charged with trespassing and destruction of property...
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December 2, 2018	Review Helpful? 6 Yes No 1
Submitted by:	Brian (Sarnia , ON)
Angry	👎
Cogeco is absolutely the worst of the worst We had been Cogeco users for over 10 years. Recently we switched to Start.ca and reduced our long distance phone and 40 Mgb unlimited internet from $158.07 with Cogeco to $73.45 with Start. Both include taxes. The actual quality of the product is exactly the same, with the exception of more free options with Start voip phone. Customer Service with Cogeco is non existent. Their service centre is a complete joke and they are completely incapable of fulfilling the most basic requests. I spent 3 hours on the phone trying to get a refund for a $158.07 overcharge to my credit card. During that time different operators hung up on me 5 times and most of the time was spent on hold. They still did not tell me when I will be receiving the refund. I have seen some jokes in my time but Cogeco are the biggest joke ever. For anyone interested, Cogeco has an F rating with the Better Business Bureau. This is the worst rating possible.
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November 14, 2018	Review Helpful? 1 Yes No 0
Submitted by:	Jenn (Brighton , ON)
Angry	👎
Worst customer service everrrrrrr PLEASE DONT WASTE YOUR TIME!!! CALL BELL!!!! THIS COMPANY HAS THE WORST CUSTOMER SERVICE EVER! THEY WILL DO NOTHING TO HELP YOU. THE TECHS WONT SHOW UP... AND WILL LIE AND SAY THEY DID. YOU WILL WAIT ALL DAY FOR NOTHING! MANAGEMENT IS A FUCKING JOKE. THE WHOLE COMPANY IS A JOKE. CALL BELL IF YOU NEED SERVICES IN THE AREA.
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October 22, 2018	Review Helpful? 2 Yes No 0
Submitted by:	Zakkary Burton (Welland , ON)
Angry	👎
10 years of loyalty down the drain Have been LIED TO TWICE. Both on the 16th and 22nd of October the service Technician has neither showed up nor called to confirm. Both myself and my father have taken days of work to accomdate them and they have not showed up and then proceeded to say that we did not answer our phones nor were there to greet them. Now have to wait potentially 24 days for our cable to be installed. We need to take them down a peg and find alternate service provider's. Please do not subscribe nor use their services.
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October 16, 2018	Review Helpful? 2 Yes No 0
Submitted by:	Duncan (Sarnia , ON)
Angry	👎
They Broke It Since changing to Cogeco Connexion, Customwr service has gone missing. 1 hour wait for a person whon you usually can't understand. Then they accidently hang up on you. Unwarranted charges on your monthly bill for things / equipment charges. I've spent 3 months trying to get my bill straightened out, and each month it gets worse. DO NOT authorize automatic payments!!! I'm getting rid of them ASAP.
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August 28, 2018	Review Helpful? 3 Yes No 0
Submitted by:	Merry (Hamilton , ON)
Satisfied	👎
Most Disappointing Service I was hopeful when I switched to Cogeco from Bell that the service would be better, instead it was so so much worse. A month ago, Cogeco accidentally cancelled our internet. This was the information given to me after 3 hours on the phone, being transferred to 8 different people. Apparently then, 1 of the 8 people opened a ticket and didn't close it out properly which resulted in my account being stuck in the system which meant no one could do anything about it. Understanding that they had upgraded to a new system, I tried to be patient. ONE MONTH LATER, after weekly calls, I still had no internet and their answer was the same. Someone was "looking into" the situation but had no progress. I asked them to elevate my situation to management which I was told on several occasions was done. Not once was I ever contacted by a Cogeco representative. When I called to cancel, the lady on the phone said unfortunately there was still nothing they could do. We have been so extremely disappointed and angry with Cogeco and wonder how Cogeco still in service??
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