Cogeco Reviews & Service Offerings
|August 21, 2018|
|Submitted by:||Chris Bishop (Burlington , ON)|
no help. don't care.Cogeco has had a chokehold on the Halton region for far too long.
Average phone wait times to talk to a support member is anywhere from 20-30 minutes.
Then when you get on the phone, they can't help you or do anything of service.
Would not recommend based on high pricing, poor customer service, and an overall disregard of their fellow person
|3 persons found the following review useful|
|January 3, 2016|
|Submitted by:||Alex Dolhescu (Oakville , ON)|
Internet problemsI had problems with my internet on Dec 31 2015.I called the technical support and Mahomed was working with me to diagnose the network. He set an appointment and a technician came over.
He was very professional doing his job.
They improve a lot lately ,technical support and technicians.
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$65||Shipping: $ Other: $||No||
Cogeco Inc has very historical roots being one of the oldest companies to still be operating in Canada. They were founded back in 1956 and have made great strides in the telecommunications world up till now. Their headquarters can be found at Montréal, Québec H3B 0B3 Canada. They boast a very large employee force of 5,000 strong!
They offer a variety of services ranging from Television, VoIP, internet solutions and many more! Our focus will be to review the starter residential plan that Cogeco has to offer to see whether or not it is up to par with other service providers!
Cogeco offers the High-Speed Internet UltraFibre 15 plan which allows for download speeds of up to 15 mbps and upload speeds of up to 2 mbps. The usage cap of this plan is only 95 GBs and the total cost of the plan is $65. This price is considerably expensive in comparison to other service providers out there. Not only do they offer minimal bandwidth, they charge an excessive amount of money. SkyChoice internet offers a 6 mbps plan which provides unlimited usage, at the very economical rate of $24.99 per month, while Cogeco is charging almost $30.00 extra.
Cogeco overage charges are appallingly high as well as $2 per GB. The norm in the internet business is around $0.50 per GB, but Cogeco is charging four times that amount. After allowing such a minimal bandwidth limit, Cogeco implements a very high overcharge rate, this is a tactic to increase your monthly bill without you even being aware of how much bandwidth you have actually spent.
There is no mention of unlimited usage times which is even more upsetting. This plan is like a stranglehold around the customer with very low bandwidth, extremely high overage charges, and no unlimited usage times! Other services providers go out of their way to provide unlimited usage times to customers if they know that they have provided an insufficient bandwidth limit, however, Cogeco sticks to its guns, and offers pretty much nothing.
Cogeco Inc needs to rework this plan if they desire it to be successful on any level. Not only are there many better options available, but there is no real unique reason to opt into Cogeco’s High-Speed Internet Express UltraFiber 15 plan. It is like every other plan except that it has a small bandwidth limit and a very high price tag.
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My current download speed with bell internet is 2.38. What can I expect from Cogeco? 1748 Lakes ...
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