Cogeco Reviews & Service Offerings |
Company Info
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Rating
| Gonevoip's Opinion (2): |  |
| Users Rating: |  |
22%
78%
Reviews Stats
angry !
Top Positive
Internet problems
I had problems with my internet on Dec 31 2015.I called the technical support and Mahomed was working with me to diagnose the network. He set an appointment and a technician came over.He was very professional doing his job.
They improve a lot lately ,technical support and technicians.
Top Critical
no help. don't care.
Cogeco has had a chokehold on the Halton region for far too long.Average phone wait times to talk to a support member is anywhere from 20-30 minutes.
Then when you get on the phone, they can't help you or do anything of service.
Would not recommend based on high pricing, poor customer service, and an overall disregard of their fellow person
| 4 persons found the following review useful | |
| December 8, 2018 | |
| Submitted by: | Alana (Hornell Heights , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | YES |
Cogeco does not care for its existing customersSo I had internet. It was working well until a neighbor moved in beside me and opted for cogeco as well. I caught the cable man sent to hook up his internet in my backyard unhooking my internet. I stopped him the first time. Then a couple days later the cable man came back while I was at work. When I came back home I found he had not only unhooked my internet, he sliced the cable with a cable cutter then stapled in the new neighbors cable across the side of my house to hook him up to the connection I previously had. Now I have no internet. My severed cable dangles from my ba ... t ceiling. I've called cogeco to come fix it that day, instead I have to wait 2 days and get it fixed at the most inconvenient time. I'm surprised that cable man wasn't charged with trespassing and destruction of property... |
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| 3 persons found the following review useful | |
| December 2, 2018 | |
| Submitted by: | Brian (Sarnia , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Cogeco is absolutely the worst of the worstWe had been Cogeco users for over 10 years.Recently we switched to Start.ca and reduced our long distance phone and 40 Mgb unlimited internet from $158.07 with Cogeco to $73.45 with Start. Both include taxes. The actual quality of the product is exactly the same, with the exception of more free options with Start voip phone. Customer Service with Cogeco is non existent. Their service centre is a complete joke and they are completely incapable of fulfilling the most basic requests. I spent 3 hours on the phone trying to get a refund for a $158.07 overcharge to my credit card. During that time different operators hung up on me 5 times and most of the time was spent on hold. They still did not tell me when I will be receiving the refund. I have seen some jokes in my time but Cogeco are the biggest joke ever. For anyone interested, Cogeco has an F rating with the Better Business Bureau. This is the worst rating possible. |
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| November 14, 2018 | |
| Submitted by: | Jenn (Brighton , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
Worst customer service everrrrrrrPLEASE DONT WASTE YOUR TIME!!! CALL BELL!!!! THIS COMPANY HAS THE WORST CUSTOMER SERVICE EVER! THEY WILL DO NOTHING TO HELP YOU. THE TECHS WONT SHOW UP... AND WILL LIE AND SAY THEY DID. YOU WILL WAIT ALL DAY FOR NOTHING! MANAGEMENT IS A FUCKING JOKE. THE WHOLE COMPANY IS A JOKE. CALL BELL IF YOU NEED SERVICES IN THE AREA. |
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| October 22, 2018 | |
| Submitted by: | Zakkary Burton (Welland , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
10 years of loyalty down the drainHave been LIED TO TWICE. Both on the 16th and 22nd of October the service Technician has neither showed up nor called to confirm. Both myself and my father have taken days of work to accomdate them and they have not showed up and then proceeded to say that we did not answer our phones nor were there to greet them. Now have to wait potentially 24 days for our cable to be installed. We need to take them down a peg and find alternate service provider's. Please do not subscribe nor use their services. |
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| 1 person found the following review useful | |
| October 16, 2018 | |
| Submitted by: | Duncan (Sarnia , ON) |
| Feeling: |
Angry |
| Overall Rating: |  |
| Would Recommend? | NO |
They Broke ItSince changing to Cogeco Connexion, Customwr service has gone missing. 1 hour wait for a person whon you usually can't understand. Then they accidently hang up on you.Unwarranted charges on your monthly bill for things / equipment charges. I've spent 3 months trying to get my bill straightened out, and each month it gets worse. DO NOT authorize automatic payments!!! I'm getting rid of them ASAP. |
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| 2 persons found the following review useful | |
| August 28, 2018 | |
| Submitted by: | Merry (Hamilton , ON) |
| Feeling: | 
Satisfied |
| Overall Rating: | |
| Would Recommend? | NO |
Most Disappointing ServiceI was hopeful when I switched to Cogeco from Bell that the service would be better, instead it was so so much worse.A month ago, Cogeco accidentally cancelled our internet. This was the information given to me after 3 hours on the phone, being transferred to 8 different people. Apparently then, 1 of the 8 people opened a ticket and didn't close it out properly which resulted in my account being stuck in the system which meant no one could do anything about it. Understanding that they had upgraded to a new system, I tried to be patient. ONE MONTH LATER, after weekly calls, I still had no internet and their answer was the same. Someone was "looking into" the situation but had no progress. I asked them to elevate my situation to management which I was told on several occasions was done. Not once was I ever contacted by a Cogeco representative. When I called to cancel, the lady on the phone said unfortunately there was still nothing they could do. We have been so extremely disappointed and angry with Cogeco and wonder how Cogeco still in service?? |
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| August 28, 2018 | |
| Submitted by: | Merry (Hamilton , ON) |
| Feeling: |
Satisfied |
| Overall Rating: | |
| Would Recommend? | NO |
Most Disappointing ServiceI was hopeful when I switched to Cogeco from Bell that the service would be better, instead it was so so much worse.A month ago, Cogeco accidentally cancelled our internet. This was the information given to me after 3 hours on the phone, being transferred to 8 different people. Apparently then, 1 of the 8 people opened a ticket and didn't close it out properly which resulted in my account being stuck in the system which meant no one could do anything about it. Understanding that they had upgraded to a new system, I tried to be patient. ONE MONTH LATER, after weekly calls, I still had no internet and their answer was the same. Someone was "looking into" the situation but had no progress. I asked them to elevate my situation to management which I was told on several occasions was done. Not once was I ever contacted by a Cogeco representative. When I called to cancel, the lady on the phone said unfortunately there was still nothing they could do. We have been so extremely disappointed and angry with Cogeco and wonder how Cogeco still in service?? |
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| 5 persons found the following review useful | |
| August 21, 2018 | |
| Submitted by: | Chris Bishop (Burlington , ON) |
| Feeling: |
Angry |
| Overall Rating: | |
| Would Recommend? | NO |
no help. don't care.Cogeco has had a chokehold on the Halton region for far too long.Average phone wait times to talk to a support member is anywhere from 20-30 minutes. Then when you get on the phone, they can't help you or do anything of service. Would not recommend based on high pricing, poor customer service, and an overall disregard of their fellow person |
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| 3 persons found the following review useful | |
| January 3, 2016 | |
| Submitted by: | Alex Dolhescu (Oakville , ON) |
| Overall Rating: | |
| Would Recommend? | YES |
Internet problemsI had problems with my internet on Dec 31 2015.I called the technical support and Mahomed was working with me to diagnose the network. He set an appointment and a technician came over.He was very professional doing his job. They improve a lot lately ,technical support and technicians. |
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| Load More Reviews |
| Monthly Fee | Setup Fee | Contract | Speed | Monthly Usage |
| $65 | Shipping: $ Other: $ | No |
Download: 15Mbps Upload: 2Mbps |
Cap: 95GB Overage: $2/GB |
Cogeco Inc has very historical roots being one of the oldest companies to still be operating in Canada. They were founded back in 1956 and have made great strides in the telecommunications world up till now. Their headquarters can be found at Montréal, Québec H3B 0B3 Canada. They boast a very large employee force of 5,000 strong!
They offer a variety of services ranging from Television, VoIP, internet solutions and many more! Our focus will be to review the starter residential plan that Cogeco has to offer to see whether or not it is up to par with other service providers!
Cogeco offers the High-Speed Internet UltraFibre 15 plan which allows for download speeds of up to 15 mbps and upload speeds of up to 2 mbps. The usage cap of this plan is only 95 GBs and the total cost of the plan is $65. This price is considerably expensive in comparison to other service providers out there. Not only do they offer minimal bandwidth, they charge an excessive amount of money. SkyChoice internet offers a 6 mbps plan which provides unlimited usage, at the very economical rate of $24.99 per month, while Cogeco is charging almost $30.00 extra.
Cogeco overage charges are appallingly high as well as $2 per GB. The norm in the internet business is around $0.50 per GB, but Cogeco is charging four times that amount. After allowing such a minimal bandwidth limit, Cogeco implements a very high overcharge rate, this is a tactic to increase your monthly bill without you even being aware of how much bandwidth you have actually spent.
There is no mention of unlimited usage times which is even more upsetting. This plan is like a stranglehold around the customer with very low bandwidth, extremely high overage charges, and no unlimited usage times! Other services providers go out of their way to provide unlimited usage times to customers if they know that they have provided an insufficient bandwidth limit, however, Cogeco sticks to its guns, and offers pretty much nothing.
Cogeco Inc needs to rework this plan if they desire it to be successful on any level. Not only are there many better options available, but there is no real unique reason to opt into Cogeco’s High-Speed Internet Express UltraFiber 15 plan. It is like every other plan except that it has a small bandwidth limit and a very high price tag.
Features
| Web Email Access: | 
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| Online Chat Support: |
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| Feature 24x7 Support: |
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| Unlimited Bandwidth: | 
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| Own Modem: |
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| Rent Modem: |
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| Combo Wireless Modem: |
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| Fixed IP Available |
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| DHCP IP |
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| Extra Protection Plan |
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| Email Accounts |
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My current download speed with bell internet is 2.38. What can I expect from Cogeco? 1748 Lakes ... |
What is the minimum letters for a email |
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