Cogeco Reviews & Service Offerings

Maple Leaf Company Info
Cogeco
Cogeco

Cogeco

Website: www.cogeco.ca
Services: Cable
Availability: ON & QC
Monthly Price: $70 CAD

1-855-462-5349

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Home Phone

Home Internet

Business Phone

Business Internet

 

Reviews Stats

When reviewing Cogeco Gonevoip visitors usually feel Feeling angry angry !
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All Reviews

October 18, 2019
Review Helpful? 0 Yes No 0
Submitted by: EMILIA RUIZ (HAMILTON , ON)
Feeling angry Angry Rating 👎

UPGRADED INTERNET NOT WORKING AS IT SHOULD

We just upgraded our internet on Wednesday and our internet is intermittent and even off randomly. I spoke to customer service (Muhammed /apparently agent number 51115) who has told me that the problem with the new modem is due to a software issue and there is NOTHING he can do about it. We had our new modem set up two days ago...how can you install something faulty????? and how can you instruct your agents to tell customers there in nothing they can do until the software is fixed (on the 27th October if we are lucky) and that no SENIOR MANAGER can be requested because it is waste of their time explaining something that the agent has already explained. NOTHING COGECO CAN DO OTHER THAN WAIT UNTIL THE 27th when issue with software hopefully resolved.. So far I had to go to the modem three times, unplug it, plug it back on so we can internet back. Imagine 10 full days of this with many things connected to the wifi (alarm for example)
COMPLETELY AND UTTERLY UNACCEPTABLE!
May 5, 2019
Review Helpful? 2 Yes No 1
Submitted by: Darren Chow (Burlington , ON)
Feeling angry Angry Rating 👎

Unlawful Business Practices

I had been a loyal customer with Cogeco for nearly 7 years ever since moving to Burlington and after years of service I decided to switch over to Bell instead because of the better offerings and newer technology. I setup to cancel my account but was hit with a $150 contract termination fee! On my last contract renewal I was offered a slight discount and was encouraged to sign up for a phone plan at $0. The sales person told me that it was at not cost so I might as well get it, I believe they encouraged me to get it in order to get an additional $5 off. Unbeknownst to me the cable discount was only for 6 months and the phone plan extended my contract by 24 months. If I hadn't signed up for the phone plan I would not have been locked in for an additional 18 months for a service I never used. Cogeco never informed me of this 24 month contract at the time of my signing. The sales person at the time informed me that I could just negotiate after my 6 month promotion ended. So now I'm stuck with an addition $150 charge. If this is the way Cogeco treats it's loyal customers I will never use them again and not recommend others to use their services either especially if their sales practices are designed to screw over us consumers. Please share my story.
April 10, 2019
Review Helpful? 7 Yes No 1
Submitted by: Amy mastromattei (parry sound , ON)
Feeling angry Angry Rating 👎

GARBAGE

This is by far THE worst provider I had ever had. I was a day late on one bill and I get sent collections!!! SERIOUSLY? I had evey intention to pay and I did. They continued the service however some idiot had an option to disable the wifi on my account after my payment was already made! This took 3 days for these idiots to sort out what was going on. Not to mention we had one storm a few months ago....and because of that it did something to the modem. We called for someone to come in. They said the only available time would be just over a week from that day! Took the day off work because they don't give a specific time...did they show up?NO!!! So now I'm out a full day of work and time,a week of their bull ... ...its madness and stupidly priced. I DO NOT and would never recommend this company for your needs.
March 19, 2019
Review Helpful? 4 Yes No 1
Submitted by: ricnob (burlington , ON)
Feeling disappointed Disappointed Rating 👎

Never again Cogeco !

Dear readers,
I gave them a chance to get this service again for 12 months with their super "promo" $ 99.99 + tax. After this time and I phoned Cogeco to get a new contract service but the price jump almost 100%. My suggestion, do not go with this company, there are better and cheaper options in the market.
March 8, 2019
Review Helpful? 4 Yes No 1
Submitted by: Shibashis Dutta (Welland , ON)
Feeling angry Angry Rating 👎

Worst customer care service

I used Cogeco internet for few months in Welland.
their customer care service is very bad. I had to wait for more than hour to get hold of someone, if I say that i am an existing customer. But if I say I am new customer my wait time is 10/15 minutes.

and when I disconnected finally they charged me 226 for modem returning issue, even though it was returned and I called up customer care and they confirmed me that there is no balance showing in my account. but still they charged it.

there should be some kind of credit score for the companies too.
If I miss any payment they will report me to credit Bureau after a month.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$70 Shipping: $ Other: $ No

Download: 15Mbps

Upload: 2Mbps

Cap: 95GB

Overage: $2/GB

Cogeco Inc has very historical roots being one of the oldest companies to still be operating in Canada. They were founded back in 1956 and have made great strides in the telecommunications world up till now. Their headquarters can be found at Montréal, Québec H3B 0B3 Canada. They boast a very large employee force of 5,000 strong! 

They offer a variety of services ranging from Television, VoIP, internet solutions and many more! Our focus will be to review the starter residential plan that Cogeco has to offer to see whether or not it is up to par with other service providers!

Find here in this review all Cogeco Home Internet plans:

  • UltraFibre 15: 15 Mbps Download, 2 Mbps Upload, 95 GB Usage at $70 pr month
  • UltraFibre 40: 40 Mbps Download, 10 Mbps Upload, Unlimited Usage at $80 pr month. Promotion at $62 during the first 12-months.
  • UltraFibre 60: 60 Mbps Download, 10 Mbps Upload, Unlimited Usage at $95 pr month. Promotion at $67 during the first 12-months.
  • UltraFibre 120: 120 Mbps Download, 10 Mbps Upload, Unlimited Usage at $100 pr month. Promotion at $72 during the first 12-months.
  • UltraFibre 360: 360 Mbps Download, 30 Mbps Upload, Unlimited Usage at $100 pr month. Promotion at $72 during the first 12-months.
  • UltraFibre 1Gig: 1Gig Download, 30 Mbps Upload, Unlimited Usage at $77 pr month. Promotion at $77 during the first 12-months.

Let's zoom in Cogeco's Internet UltraFibre 15 plan which allows for download speeds of up to 15 Mbps and upload speeds of up to 2 Mbps. The usage cap of this plan is only 95 GBs and the total cost of the plan is $70. This price is considerably expensive in comparison to other service providers out there. Not only do they offer minimal bandwidth, but they also charge an excessive amount of money. SkyChoice internet offers a 6 Mbps plan which provides unlimited usage, at the very economical rate of $24.99 per month, while Cogeco is charging almost $30.00 extra. 

Cogeco overage charges are appallingly high as well as $2 per GB. The norm in the internet business is around $0.50 per GB, but Cogeco is charging four times that amount. After allowing such a minimal bandwidth limit, Cogeco implements a very high overcharge rate, this is a tactic to increase your monthly bill without you even being aware of how much bandwidth you have actually spent. 

There is no mention of unlimited usage times which is even more upsetting. This plan is like a stranglehold around the customer with very low bandwidth, extremely high overage charges, and no unlimited usage times! Other services providers go out of their way to provide unlimited usage times to customers if they know that they have provided an insufficient bandwidth limit, however, Cogeco sticks to its guns, and offers pretty much nothing.

Cogeco Inc needs to rework this plan if they desire it to be successful on any level. Not only are there many better options available, but there is no real unique reason to opt into Cogeco’s High-Speed Internet Express UltraFiber 15 plan. It is like every other plan except that it has a small bandwidth limit and a very high price tag. 

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

My current download speed with bell internet is 2.38. What can I expect from Cogeco? 1748 Lakes ...

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