Cogeco Reviews and Plans

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Reply from: Sue
August 8, 2020
OMG. I am SO with you on this. EVERY WORD you typed above. Well spotted indeed! They are THE WORST EVER. I haven't phoned them in TWO years after going head to head with management back then over endless ongoing issues which took over 11 months of back and forth and, too many hours to even tally and a new computer expense to resolve. They blamed everything on APPLE for months and we actually thought something was wrong w/ our computer and spent over 2k for a new set up finally. Sold the other one and come to find out nothing was wrong with it. What was WRONG was Cogeco's untrained, unaware, customer service / tech support and management. For over a year I couldnt figure out why over 100 resumes Id sent out didnt so much as get a response. Went through logistics and settings a million times. They assured me it was either Apple or no one was emailing. Months later I find out that one of my main emails had a glitch which prevented incoming mail using that specific address. It's always Apples fault according to them when clearly it was their issue. THey HID stuff from the public, didn't come clean about issues going on complex server clashes and I believe fiber optics, that went south but they kept charging customers top dollar. SO here I am 2 years later and I phone today for ONE simple reason. TO take down an old, useless, messed up corrupt EMail account. I get service that is HORRENDOUS with reps who can barely understand my english and I have to explain TO THEM what their screen options mean? On top of that they messed up my account worse than when I first picked up the phone. AND, accepted a PIN that was not even legit ( but somehow worked ? ) AND created a second account ( when i explained I already had one ) by telling me it was just for that moment to be able to get into a portal. They dont KNOW a thing about what they are doing. I specifically asked them if there were any changes or updates to discuss after all its been 2 years. since I last called them (Oh no, they tell me, everything is FINE.) and they attempt to connect me to billing . I sit for 25+ minutes with no one picking up. So I look at my online invoice and Im being charged 70.00 more this month due to loyalty program being up. No one could mention that when I asked ? I NEVER thought Id find any company as diabolical and bad as Bell turned out over the years ( and Id been a loyal customer for 17 years with them) but COGECO has easily moved into their spot. I could NOT believe that they even considered this real customer SERVICE and have managed to WORSEN in the past 2 years.. God help anyone that actually needs service or has dire / expedient issues. Thing is, they don't even remotely CARE.

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