City Wide Reviews and Plans

Provider Summary Information
City Wide
City Wide

City Wide

Website: yourcitywide.com
Services: Cable, DSL, Dial-up & Dry-loop
Coverage: NB, NF, NS & PEI
Monthly : $54.95 CAD

1-855-462-5349

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41 2.5 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing City Wide visitors in most cases feel Feeling angry angry!!
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5
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0
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Rating
25

All Reviews

July 17, 2020
Review Helpful? 1 Yes No 0
Submitted by: Chad Harnish (Halifax , NS)
Feeling angry Angry Rating 👎

Worst internet

Horrible internet, horrible service

If you want internet that drops numerous times daily and often for hours at a time go City Wide. (And this is their "good" internet) ... if you need to work from home avoid city wide at all costs

You get what you pay for, this is cheap internet for a reason
May 20, 2020
Review Helpful? 1 Yes No 0
Submitted by: Dave (Dartmouth , NS)
Feeling angry Angry Rating 👎

Disgraceful service

Have been waiting a month for service. Said they were at the house to hook up the cable. Never hook up anything. Still waiting
May 11, 2020
Review Helpful? 1 Yes No 0
Submitted by: C (Lp , NS)
Feeling disappointed Disappointed Rating 👎

Unbelievable services

Last week I decided to try out Citywide, all good. Fast forward to friday of that week when I still had no internet, I called in and they suggested that my cable line wasn't activated. A tech came today and said my modem wasn't activated on their side, so then the tech called CityWide and apparently they disconnected my service instead of activating it. Thursday will be 2 weeks of not having internet due to their screw ups. I highly do not recommend them at all. Go with Purple Cow.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$54.95 Shipping: $ Other: $ No

Download: 100 Mbps

Upload: 10 Mbps

Cap:

Overage:

CityWide Communications is a Halifax based internet service provider was founded in 1997, giving them over two decades worth of experience.  They range in providing multiple services, such as TV packages and long distance phone plans. CityWide Communications states that customer satisfaction in their service is the core of their business. Based in Nova Scotia, they also provide their home internet services to the other following maritime provinces: PEI, New Brunswick and, Newfoundland and Labrador.

The following plans are for their high speed internet.

  • 100 mbps down, 10 mbps up for $54.95/month
  • 150 mbps down, 10 mbps for $64.95/month
  • 300 mbps down, 10 mbps for $74.95/month

An activation fee of $39.95 is required or the other opportunity is a free activation if you are transferring from another cable internet provider. The plus points are that these plans have no caps/limits, no overage fees, and no contracts. An optional choice of purchasing a Wi-Fi router for $59.95 is also stated. On the website, they have specifically listed the compatible hardware under each plan for more details. One bonus is that CityWide has a referral program where you can earn $25 in credit.

There are two DSL High speed internet plan that was posted on their website.

  • 7 mbps down, 640 kbps up for $51.95/month (DryLoop)
  • 7 mbps down, 640 kbps up for $41.95/month (sans DryLoop!)

The plus points of no caps/limits, no overage fees, no contracts, and a referral program is available to this internet package as well. The added cost of the Dry Loop DSL Activation fee is $99.95. The DSL Wi-Fi modem would also be $39.95 for purchase if you choose to do so.

Even though CityWide does state customer satisfaction is very important to them, the internet service provider has not racked up more good than bad reviews about their service because of their poorer quality. Some complain that it constantly disconnects and there have also been reviews on billing problems.

The Cable internet plan is a good choice if you are looking for a decent price. Their DSL option does seem a bit on the pricey range but is unlimited. It all comes down to the details that you think you would need and if CityWide will provide it.

Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

How do I go about getting the internet?

Rating  0     Rating  0 Report abuse

You've suggested TekSavvy as a better alternative. I just checked them out. They don't have home phone in NS and they charge $42 vs. $28 you suggest. Maybe you have old information?

Rating  1     Rating  0 Report abuse

I am looking for the fair use policy on the site. Cannot for the life of me find it. They have stated that I'm unable to "work from home" as per their fair use policy, refused to email me the copy and the manager was very difficult person to deal with. If you could point me to the fair use policy I'd be grateful. Thank you.

Rating  1     Rating  0 Report abuse
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