ZiD Internet Reviews & Service Offerings

Maple Leaf Company Info
ZiD Internet
ZiD Internet

ZiD Internet

Website: www.zid.com
Services: Cable, DSL, Dial-up, Dry-loop & Wireless
Availability: ON & QC
Monthly Price: $27.95 CAD

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13
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21

All Reviews

April 14, 2018
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Montreal , QC)

Review from Canadianisp.ca

Never had problems. I have absolutely nothing bad to say about this company.
February 28, 2018
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Brossard , QC)

Review from Canadianisp.ca

Been a client with cable Internet connection for a few years. Service is ok and price is good.
January 16, 2018
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Victoriaville , QC)

Review from Canadianisp.ca

I_ve had a bad experience with lame service and support. Their communication is deficient, they do not understand what we ask and the salesperson keeps wanting to call us at any time while we are clearly asking to communicate through email. I was billed for a voice mail that supposedly I asked for by phone and what I remember was asking to shut the phone line entirely, but I don_t have a proof because the salesperson insists on doing every communication through phone. Then I asked to shut everything down, tired of their bad service and annoying communication practices, and then the salesperson kept making agressive phone calls to my cell and even my office phone to ask if I wanted to keep their internet even though I already asked by email to shut it down.
December 1, 2015
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( ON , )

Review from Canadianisp.ca

I_ve been with them for over 5 years, and have only had one brief outage. Service and price are good. My biggest complaint is their invoicing. I pay quarterly in advance, and am paid up to the end of this month, (29 days to go). Yesterday I received an invoice telling me I was 15 days in arrears. Unfortunately this is not uncommon and happens frequently. Z I D will usually straighten this out when I contact them. However, in our automated world, I am sure that arrears reports are automatically sent to the credit reporting agencies, which could affect my hard won exemplary credit rating. I_m moving on to another company with a billing system that actually works.
June 30, 2015
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Toronto , ON)

Review from Canadianisp.ca

Terrible, insulting service. They have a serious problem paying attention to customers. The billing department and tech support do not know what each other are doing.

Here_s what happened to me:

I ordered 7 mbps download, 1 mbps upload.

I was not getting the speed I ordered so I called them. My modem was up to the correct speed specs and was otherwise working fine, but they asked me to buy another modem which I did. The problem was not resolved. Then I get an email stating the following:

"Hello Sir,

We received the stats of your Bell Canada line everything is normal.

Bell Response -client on 7mb/512K profile line should be stable and speed issue not caused by line. 1 min.

The problem is the modem and wiring cable. Please try another DSL modem and change the phone cable from the modem to the jack or even try another Bell Tel Jack in your house."

Huh? They just send out bogus form letters without actually investigating the issue. I wrote back...

"I am supposed to have 1 mb upload, not 512. The fact that Bell has the wrong upload speed could be part of the problem."

The fact is, I am lucky to get 150K upload, and as for 7 mbps download? Never seen it. What a joke.

And then I never hear back from these people. Not for months. I am being billed for a service I am not getting. And this company does not even respond.

After reading some decent reviews I signed up with this hapless ISP, but now I am sorry I did. Sure, I thought I was saving some money over a more established carrier, but since they are billing me for slower service than I am getting the savings are illusory. This carrier does not deliver. Stay away!!!

Now, I have a general rant about internet service in the Banana Republic of Canada.

Internet bandwidth/speed is often advertised "up to" a certain speed in Mbps or kbps. But actual performance, in my experience, never comes anywhere close. This is unfair and deceptive.

Aside from complaining about the slow speed, or cancelling this service and trying another, I have no recourse. Frankly, the prospect of finding an ISP (Internet Service Provider) that actually delivers the advertised speed is pretty bleak.

I propose a couple of solutions:

1. Nationalize internet service. The internet infrastructure is too important to leave in private (profit seeking corporate) hands. Private companies have utterly failed to provide reliable, fairly priced, service in this country. There is no reason to believe this will change.

OR

2. Require fair advertising, and minimum standards. Instead of "up to" bandwidth, the emphasis should be on "minimum" bandwidth under which the cost should be either pro-rated or given free. This would incentivize ISP_s to meet minimum standards of service, and prevent the epic rip off we have now.

Internet service in Canada has all the hallmarks of a 3rd world hell hole. There is no real competition, only a crony capitalist system that keeps a few players in business and Canadians at their mercy. Liberia, or Russia, probably has better and cheaper infrastructure and service. For a so-called "developed" country our internet service is a travesty, which is costing us economically and socially.

A quick and easy first step in the right direction would be to demand honesty in advertising, and standards of service quality.

I wrote a letter to my local MP, Carolyn Bennett (Liberal) about this issue. I got a terse reply that my letter had been received, but otherwise, no response of any kind. Of course, what I need to do is get 10 friends to write similar letters or make appointments to see her in order to press the point. And then get those 10 friends to get another 10 of their own. Of course, don_t vote for any politician who simply ignores you! Nothing happens without an effort. I urge you to do the same. Unless you do, we will continue to see epic rip offs, in the internet and cellular industry.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$27.95 Shipping: $25 Other: $ No

Download: 6 Mbps

Upload: 0.8 Mbps

Cap: 100GB

Overage: $0.25/GB

Zid internet is a subdivision of Zymos Computer systems Inc which was founded back in 1997. Zid internet is a multi-continental endeavor as their clients' span across Asia, the Caribbean’s, and North America.

Zid Internet division of Zymos Inc. can be found at 3955, Isabell Suite D, Brossard, QC, J4Y 2R2. One of the positive things we noticed about Zid internet was their membership with the Canadian Association of Internet Providers and the American Association of Internet Providers.  They offer a wide variety of VoIP services, web hosting, and residential internet among many others!

The residential plan that Zid has to offer comes with a 6 Mbps download rate, and an upload of 800 kbps. These are the most basic download and upload speeds offered by most service providers. This plan comes with a usage limit of 100 GB with a download and uploads bandwidth usage combined and it comes at the price of $27.95 per month. This plan also has an overage charge of $0.25 per GB with a maximum limit of $25.00.

The only disappointing factor that came to mind was that there is no mention of a “no limit peak hours” timing. Comparing this plan to another prominent service provider such as Yak will give us better insight into Zid Internet’s competitive pricing.  Distributel offers a 6 Mb plan for $40 that has a unlimited usage. So no need for overages from Distributel. In all honesty, we can certainly say that Zid internet offers a very viable price for the service they are providing.

Apart from the great pricing, let us now review some of the other fees a customer must pay. First off the standard dry loop is applied to customers that do not have a working phone line. The fee itself is not mentioned, and upon contacting the service provider we were not given a clear answer.

Furthermore, the activation fee which is separate from the setup fee is also mentioned vaguely; however, there is no specific fee available. When talking to a Zid internet representative we were told that the actual price cannot be provided due to the fact they are subject to spontaneous change, which is mentioned in the terms and conditions policy of Zid internet. 

All in all Zid internet does have a decent plan with a very reasonable price. However, we would have appreciated more cooperation from them when trying to find out various prices. Furthermore, the inclusion of unlimited peak hours will make their plan even more competitive!

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