Yak Reviews and Plans

 

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June 3, 2020	Review Helpful? 3 Yes No 0
Submitted by:	M Manek (Richmond Hill , ON)
Disappointed	👎
Not recommending I have phone service with Yak, has not been working for last 4 months and they keep taking the money off my account. When I call them on 1-888 number no one is there to answer. Once the account is setup with payment info, you can only add new payment method and it does not allow you to remove or stop the services. So, don't sign up with them..
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October 29, 2018	Review Helpful? 3 Yes No 0
Submitted by:	Al (Toronto , ON)
Angry	👎
No internet for 4 days in a row There've been no Internet for 4 days. When I try to reach them over the phone, they put you on hold for at least 45 min, often simply disconnecting after that. When I finally reached them, they try to make me an idiot saying that this is my problem, e.g. bad wiring. Then they make me go through a lengthy process of modem re-initialization, which I've already done many times before calling them. Finally, they admitted there was a "limited" Internet outage in my area and it will be fixed "shortly". It's been two days since then. I've been their customer for several years and this outages happen from time to time, but I not going to tolerate it any longer. Will be looking for another provider.
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June 6, 2018	Review Helpful? 15 Yes No 0
Submitted by:	Ramon (BRAMPTON , ON)
Disappointed	👎
Service and connection The cost of service is appealing but frustrated and very un happy in overall aspect. No Live 24/7 support, communication thru emails, responce time 2 to 8 hrs. It was so good on first week then drop connection 3 to 6 times a day report thru email as NO LIVE SUPPORT TECH.. replace modem after 3rd day and new modem connection got worsen. Requested a home service and still cant figure it out Rogers Tech said is the modem again but they wont believe the report of rogers technitian offer to move Bell connection.. its been over 4 day no comformation of Bell connection appointment. Today June 5th the entire service is down from 12 noon and it 10:30 pm.still no connection un able to resolve issue.
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