Yak Reviews and Plans

Provider Summary Information


Website: www.yak.ca
Coverage: No Longer Available
Monthly : $ CAD

53 0.5 reviewCount
Axvoice VoIP Service
FACT: When reviewing Yak visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

June 3, 2020
Review Helpful? 3 Yes No 0
Submitted by: M Manek (Richmond Hill , ON)
Feeling disappointed Disappointed Rating 👎

Not recommending

I have phone service with Yak, has not been working for last 4 months and they keep taking the money off my account.
When I call them on 1-888 number no one is there to answer. Once the account is setup with payment info, you can only add new payment method and it does not allow you to remove or stop the services.
So, don't sign up with them..
October 29, 2018
Review Helpful? 3 Yes No 0
Submitted by: Al (Toronto , ON)
Feeling angry Angry Rating 👎

No internet for 4 days in a row

There've been no Internet for 4 days. When I try to reach them over the phone, they put you on hold for at least 45 min, often simply disconnecting after that. When I finally reached them, they try to make me an idiot saying that this is my problem, e.g. bad wiring. Then they make me go through a lengthy process of modem re-initialization, which I've already done many times before calling them. Finally, they admitted there was a "limited" Internet outage in my area and it will be fixed "shortly". It's been two days since then. I've been their customer for several years and this outages happen from time to time, but I not going to tolerate it any longer. Will be looking for another provider.
June 6, 2018
Review Helpful? 15 Yes No 0
Submitted by: Ramon (BRAMPTON , ON)
Feeling disappointed Disappointed Rating 👎

Service and connection

The cost of service is appealing but frustrated and very un happy in overall aspect.

No Live 24/7 support, communication thru emails, responce time 2 to 8 hrs.

It was so good on first week then drop connection 3 to 6 times a day report thru email as NO LIVE SUPPORT TECH.. replace modem after 3rd day and new modem connection got worsen.

Requested a home service and still cant figure it out Rogers Tech said is the modem again but they wont believe the report of rogers technitian offer to move Bell connection.. its been over 4 day no comformation of Bell connection appointment.

Today June 5th the entire service is down from 12 noon and it 10:30 pm.still no connection un able to resolve issue.
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Promo Plan Speeds



With lightning-fast speed and a generous bandwidth allowance, Yak Internet saves its customers some serious moola!

Founded in 1998 with a promise of high-quality, low-cost, contract-free service, Yak has served over 1 million Canadians from coast-to-coast.

Yak was a challenger to the oligopoly created by big telecommunication companies since its inception, working around the clock to evolve its product line and expand coverage. The goal was – drive prices down to fair levels, and reduce Canada’s reliance on inflated companies who charge outrageous fees to support fat paycheques.

In 2016, Yak was acquired by Ottawa based Distributel Group. Since then Yak fortunes have dwindled. Yak who once created over 100 new jobs in Canada have now seen layoff rounds. Customer service and experience taken a massive hit and since the acquisition, all Internet Yak customers had been converted to Distributel. Yak Home Internet is no longer available.


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
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my phone line is not working for about 2 weeks i made several reports with nosuccess to phone so i have decided to get a completely new yak phone service but i need to do it and order on my internet but i need a yak email adress to order thank you

Rating  0     Rating  0 Report abuse

I have a pay as you go an which gives me 50 minutes phone time unlimitedly text and photo + 25 mb data which is general OK .can I get some better from yak yak and at what price?thank yoy

Hi Andre, Thank you for the question. Yak doesn't offer mobile plans at this time. Sincerely, The Yak Team

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Is the service available in my area/

Hi Richard, Please e-mail us your address, including postal code (marketing@yak.ca). We're happy to look into this for you. Sincerely, The Yak Team

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