Worldline Reviews & Service Offerings
|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$29.95||Shipping: $49.95 Other: $||No||
Wordline is a Canadian ISP with HQ in Cambridge, Ontario. Worldline is the residential division of Fibernetics, provides high quality telecom products and services in the most cost effective way possible. Worldline’s Unlimited High Speed DSL and Cable Internet, Home Phone, Long Distance packages and Bundle plans are specifically designed for hard working Canadians. As one of the fastest growing telecommunications companies in the country, Worldline is all about providing unlimited flat rate services with no mandatory contracts.
Worldline is taking a stand for Canadians.Pledging to save customers from being overcharged for their Home Phone, Long Distance and Internet services. Worldline is on the side of those who want great service, at the best price in the country, and who don't want to sign a contract to get it.
Worldline is all about being Unlimited! Worldline has the best Internet packages in Canada, all with no monthly data caps. That's right, None! Overage charges don't exist because Worldline believe data caps are rather unfair, unjust and nothing more than many know, it's a cash grab. Bundle your Unlimited High-Speed Internet with your Home Phone and you'll receive Unlimited Canada wide Long Distance calling for Free. Or try Call the World service and call unlimited to over 50 countries for a low monthly rate.
Wordline works hard every day to keep customers satisfied, because the only thing keeping them happy is the quality of the services provided. Buying a Home Phone and or Internet service should not be the same as qualifying for a mortgage with a lender. With Wordline, you can purchase services without a credit check. Switching is simple with Worldline.
With Worldline Internet what you see is what you get. No hidden fees. No hidden charges. You can count on the same invoice month in and month out. No overage charges for data, no added fees for call waiting, or call forwarding or long distance calling in Canada. And no contracts means Worldline won't automatically renew your commitment or add costly services you don't need nor want.
Consider the overall costs, shall be noted there is an activation fee of $49.95. The DSL offering consists of a $9.95 dry-loop fee. Worldline requires customers to purchase the modem outright, starting from $89.95.
You also get 10 free email accounts all backed up with friendly Customer Service support - all these do make Wordline a world class contender when choosing your internet service provider!
|Web Email Access:|
|Online Chat Support:|
|Feature 24x7 Support:|
|Combo Wireless Modem:|
|Fixed IP Available|
|Extra Protection Plan|
|1 person found the following review useful|
|December 23, 2016|
|Submitted by:||Roland Lavigne (Donaldston, ON)|
worked for meI used worldline for over three years with only one problem at the offset. My computer would be kicked off the internet when I used my phone . Rather than upgrading my modem, I hardwired my computer to the wireless modem and that solved the problem as well as giving me more speed. Unfortunately I have now moved to PEI and they don't provide service there.
|2 persons found the following review useful|
|September 29, 2016|
|Submitted by:||Josh Farrell (st thomas, ON)|
Inconsistent DSL Speeds and Horrible Customer ServiceThe rudest customer service with inconsistent DSL speed that drop off at night. When I have called to report the problem I either get a rude tech or the problem is fixed for a day or a couple weeks at must then the speed starts dropping off again now they are blaming it on the modem they supplied but if the problem is only at night and they can fix it on their end so easy for a short period of time then how is the modem the problem.
|3 persons found the following review useful|
|August 28, 2016|
|Submitted by:||Efren (Waterloo, ON)|
Poor Customer ServiceAfter one year with several down time events and very slow speed on Friday and Saturday night finally cancelled the service, promised 25Mpbs and the maximum ever received was 15Mbps download, on weekend's night was only 3Mpbs also the price increased and when paying over the phone the Customer Service did not care if I cancelled or not after complaining with her too of the slow speed and the increase on price
|6 persons found the following review useful|
|May 31, 2016|
|Submitted by:||William Cross (Burnaby, BR)|
Poor customer serviceCustomer service is in Dominican Republic, they have no idea about Canada.
|April 26, 2016|
|Submitted by:||Aticq (Montreal, QU)|
hopless internet serviceworldline.ca is one of the worst internet service providers I have experienced in my life. I took unlimited high-speed internet connection from them in 8 months before and since then I faced problem with the same connection. I continued with the hope that they will improve their service but no improvement. Very slow internet and always disconnects (dropping) and is very common. Their customer services and technical support staffs are really careless and they never give you any solution, they can only give you hopes for better services but ultimately nothing. I have lots of proves and very bad experiences with them. Be aware from this company, never ever try this, if you want to get a troublesome and worrying service then off-course someone can try.
Reply from: Jennifer Copeland
April 26, 2016
My name is Jennifer Copeland and I am the Social Media coordinator here at Worldline. I wanted to thank you for reaching out regarding your experience with us, and apologize that you had such a negative one.
We would like to further discuss the experience you had with us. We take our customer service seriously and are working to improve it everyday.
If you mind, can you please e-mail firstname.lastname@example.org with the subject line "GONE VOIP REVIEW" that includes your name, phone number and your full experience with us. This way, we can get a representative to call you and discuss next steps.
Thank you so much, and again, our apologies for your experience with Worldline.
|6 persons found the following review useful|
|March 15, 2016|
|Submitted by:||Inna Molotkovska (Toronto, ON)|
Terrible ServiceI've been a customer for about 1 year, during this time I had to upgrade my plan and do all possible changes only because they could not send me a modem that would cover my 1 bedroom apartment!!!! I have complained and received multiple promises of improvement and finally when I decided to disconnect and join Fido they showed one more time what kind of a company they are. I gave them 10 days notice before cancelling the service and the minute after my internet became so bad I could not load a simple google search page standing right next to the modem. I do not even want to mention the customer service that gives you the impression as if you owe them personally something. NOT RECOMMENDED!!! Avoid this company and do not pay attention to the low rates it is not worth it!!
Reply from: Jennifer Copeland
March 15, 2016
My name is Jennifer Copeland, and I am the Social Media Coordinator here at Worldline Canada.
We wanted to apologize sincerely for the negative experience you have had with us. We do take customer experience very seriously and work on improving our customer care every day. We would love to reach out and discuss this matter with you.
Please e-mail myself at email@example.com so I can ask further questions about your experience.
Thank you so much,