Waterloo Wireless Reviews & Service Offerings
|November 11, 2019|
|Submitted by:||Bob (Maryhil , ON)|
Great ServiceService has improved and got much better
|November 29, 2018|
|Submitted by:||Darcy Young (Kitchener , ON)|
From a CustomerWow!!
I have to say your customer service is fantastic!!! Thanks for this email!!! :)
|March 7, 2017|
|Submitted by:||Mr (Kitchener , ON)|
TerribleMegawire is absolutely horrible! They can't even be rated. Unprofessional and should be shut down.
|October 9, 2014|
|Submitted by:||gvrvwimpbot ( New dundee , ON)|
Review from Canadianisp.caI wrote the last review. It_s thursday now, so still don_t have the fixes they promised on Friday. Today the service died completely, it_s not even spotty. Notified them at 8:30am, and they_ll call me back. I called mid morning, they_ll call me back. I called in the afternoon, they_ll call me back. I called at 4:15, they_ll call me back.
It seems their customer service policy is to tell clients _I_ll call you back_ repeatedly until the client goes away. I guess saying I_ll call you back isn_t as bad as telling their customers f-u, but the results are the same.
Avoid this ISP like the plague.
|October 7, 2014|
|Submitted by:||gvrvwimpbot ( New dundee , ON)|
Review from Canadianisp.caHorrible service. I_m a new customer because I have no choice, and the service has been down for a week. With 2-3 phone calls a day they frequently put you on hold for extended periods, or sometimes hang up completely (and then don_t call back). Or they promise a call back and then never call back (repeatedly).
After a week, they finally diagnosed that THEY had a problem with two towers - on a Monday (because the support people looking into the problem didn_t know how to diagnose the problem). Their response? We_ll investigate it on Friday. What kind of ISP thinks it_s OK to wait a full business week before fixing problems, particularly after their clients have already been down for a full week? Almost two week downtime is acceptable?
If I had a choice, I_d be somewhere else.
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$45||Shipping: $ Other: $||No||
Download: 2 Mbps
Upload: 256 Kbps
Waterloo Wireless is the rural internet division of Megawire Inc. Megawire is a company that was founded in 1998 as an Internet Service Provider and have gained great popularity in the span of a very short time. Megawire at one point had offers for wireless internet, DSL and cable internet, as well as other IT cabling solutions for diverse situations such as home security, home theatre systems or enterprise networks. Though Megawire focus shifted, focusing on IT core and spinning of Wireless Internet access with Waterloo Wireless. The headquarters of Megawire / Waterloo Wireless can be found at 235 Ardelt Ave, Unit 2B Kitchener, Ont. N2C 2M3, Canada.
Waterloo Wireless has wireless coverage on most of Southwestern Ontario. Let us now review Waterloo Wireless plans to get a better understanding of their services!
First, let's review the basics - what everyone gets:
- Unlimited Usage,
- 10 Email Accounts,
- Anti-Spam Service,
- Global Webmail
Waterloo Wireless offers a basic plan for home users which they call the Highspeed Lite. This plan comes with download speeds of up to 2 Mbps and upload speeds of up to 256 kbps and is offered on an unlimited bandwidth usage. The pricing on this plan is at $45.95 per month. Which is phenomenal if you factor the unlimited bandwidth! Waterloo Wireless has certainly done its research in finding out the lowest prices being offered for such a plan. Xplorenet is known for having some of the most expensive plans and a culture of applying hefty overage charges. Waterloo Wireless is certainly a provider to look out for when on the hunt for a reliable Wireless ISP. The added bonus is that this plan is offered on a non-contractual basis meaning customers don’t have to feel bound to anything when opting for such low costing service. Waterloo Wireless Waterloo Wireless bills on a quarterly basis meaning that is your contract.
Another great thing is that Waterloo Wireless does not charge a site survey - so it is worth checking them out.
The other internet plans are as follow:
- Highspeed 3: 3 Mbps Down / 512 Kbps Up @ $45 / month
- Highspeed 5: 5 Mbps Down / 1 Mbps Up @ $55 / month
- Highspeed 10: 10 Mbps Down / 1 Mbps Up @ $80 / month
- Highspeed 25: 25 Mbps Down / 1 Mbps Up @ $100 / month
Waterloo Wireless is a Wireless Internet Provider business that has certainly done its research before jumping into the fray. The pricing on their plan is close to unbeatable, and they offer comprehensive customer support for any clients in need of a quick fix. The only thing we believe Waterloo Wireless can certainly work on is the top speeds, something we look forward is for providers bringing faster speeds to rural Canada, with unlimited plans, affordable and excellent customer service!
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|Online Chat Support:|
|Feature 24x7 Support:|
|Combo Wireless Modem:|
|Fixed IP Available|
|Extra Protection Plan|