Uniserve Reviews & Service Offerings

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Uniserve
Uniserve

Uniserve

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www.uniserve.com

AB, BC, MB, NB, NL, ON, PEI, QC

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Monthly Fee Setup Fee Other Fees Long Distance Rates
$16.00 Not Mentioned $20.00

Canada: 2.9 cents/min
USA: 2.9 cents/min
Intl. Minutes: Varying

Uniserve has been in the business for 25 years now serving customers across Canada. They offer a variety of services to residential users as well as business owners. They provide internet connectivity and VoIP solutions as well. Apart from that they also provide web hosting, colocation, domain registration, and IT services such as data backup, redundancies, and data storage. The versatility Uniserve brings to the table is very commendable, to say the least. Their headquarters can be found at 330 – 333 Terminal Ave, Vancouver, BC V6A 4C1. Let us now, however, indulge ourselves with a review of one of the residential VoIP plans that Uniserve provides.

Uniserve offers a residential VoIP calling plan that comes with unlimited local calling, and unlimited incoming calls. This plan comes with a price tag of $16.00 per month, which may not seem like much but there are other providers out there that are drastically lower in pricing, while exponentially better in service. One such example is PhonePower which provides a VoIP plan for residential users which comes with unlimited calling throughout North America for the paltry cost of $5.95 per month.

Uniserve claims to provide 10 calling features with this plan, but these features are not at all mentioned within their plan description page. The only two mentioned form the ten claimed were voicemail and caller ID. Furthermore, you have the option of adding a fax to email service for 200 pages per month and 12 cents extra per page, for a total of $20.00 extra per month. Many other providers offer this service for much lower prices or inclusive to the plan entirely. It is quite ironic that the add-on costs more than the plan itself.

In terms of long-distance calling rates, Uniserve doesn’t fair too well. PhonePower implements a fee of 3.2 cents per minute when making international calls to Pakistan using a Canada/US plan. With Uniserve however, using a US/Canada or local calling plan, you would have to pay 27 cents (~ 9 times the amount) to place international calls throughout Pakistan. Maybe you’re thinking this difference is only in the case of Pakistan thus we’ll also compare the rates of the Philippines. With Uniserve you’d have to pay a total of 22 cents per minute when dialing the Philippines, while with PhonePower you’d have to only pay 14 cents per minute.

Uniserve needs to work on the information they provide on their website. The features list is claimed to be 10 features inclusive yet only two features are defined. Furthermore, the pricing needs to be worked on as well thanks to the exponential differences. The long-distance pricing also requires substantial change and perhaps then Uniserve would become more viable in today’s VoIP market.

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
 

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