Uniserve Communications Reviews & Service Offerings

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Uniserve Communications
Uniserve Communications

Uniserve Communications

Website: www.uniserve.com
Services: Cable, DSL & Dry-Loop
Availability: BC
Monthly Price: $43.95 CAD

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2 persons found the following review useful
August 19, 2016
Submitted by: Michael (Vancouver , BR)
Overall Rating: Rating
Would Recommend? NO

ADSL the worse in Vancouver

Uniserve Review

Horrible tech support, don't return calls, emails, no follow up and all this has been going on for years. When things go wrong with their servers, you are on your own. It takes days of nagging to get online again. Have to move over to a service where fair fees are returned with fair support. Check out glassdoor for employee comments; bless their souls, they want more pay....



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Monthly Fee Setup Fee Contract Speed Monthly Usage
$43.95 Shipping: $ Other: $ No

Download: 20 Mbps

Upload: 1.5 Mbps

Cap:

Overage:

Uniserve communications were founded back in 1988 making it a seasoned veteran in the world of telecommunications. Uniserve is well known for providing internet access primarily in Canada. They have gained a great success over the years; in 2007 it was estimated that Uniserve provided 250,000 small businesses and retail consumers with what they have to offer. Uniserve offers a variety of services ranging from VoIP solutions, web hosting, cloud computing and security solutions as well.

Uniserve headquarters can be found at 330 – 333 Terminal Ave, Vancouver, BC V6A 4C1. Let us now review one of the flagship residential internet plans that Uniserve has to offer. 

Uniserve offers unlimited plans without the option of choosing capped plans at a lower cost. In total Uniserve has 7 home internet plans, with 4 for Cable and 3 for DSL.

Cable Plans

  • 20 Mbps Download, 1.5 Mbps Upload, Unlimited Data @ $35.99 per month
  • 30 Mbps Download,  5 Mbps Upload, Unlimited Data @ $44.99 per month
  • 75 Mbps Download,  7.5 Mbps Upload, Unlimited Data @ $53.99 per month
  • 150 Mbps Download,  15 Mbps Upload, Unlimited Data @ $71.99 per month

DSL Plans

  • 15 Mbps Download, 1 Mbps Upload, Unlimited Data @ $40.49 per month
  • 25 Mbps Download, 5 Mbps Upload, Unlimited Data @ $44.99 per month
  • 50 Mbps Download, 10 Mbps Upload, Unlimited Data @ $53.99 per month

All prices reflect a 10% discount for a spring promotion. Though we suspect the next promotion will be called "Summer Promo" and so on.

Uniserve failed to clearly mention the additional charges that come with opting into their service. For example, the dry loop fees can only be found out by providing Uniserve with your location. Furthermore, no mention of installation charges or activation fees was made.  

Another quite disappointing aspect was that Uniserve is not allowing customers to use their own device. They offer only rental or purchasing options for any router or modem that is required to get the service up and running. The charge for additional static IPs is also pretty substantial at $8.95 per month, while other service providers charge $2 to $5 for static IPs.

In all honesty, Uniserve is in a real sense offering average plans that are somewhat competitive in the internet service world right now. Many providers like Heronet are offering unlimited plans at the rates they are truly worth. Perhaps introducing some plans variations with substantially reduced fees would help Uniserve in acquisition and customer satisfaction. 

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