Uniserve Communications Reviews & Service Offerings

Uniserve Communications
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Uniserve Communications2
Uniserve Communications

Uniserve Communications

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www.uniserve.com
Cable, DSL & Dry-Loop
BC

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Monthly Fee Setup Fee Contract Speed Monthly Usage
$43.95 Shipping: $ Other: $ No

Download: 6Mbps

Upload: 1Mbps

Cap:

Overage:

Uniserve communications was founded back in 1988 making it a seasoned veteran in the world of telecommunications. They are well known for providing internet access primarily in Canada. They have gained great success over the years; in 2007 it was estimated that Uniserve provided 250,000 small businesses and retail consumers with what they have to offer. Uniserve offers a variety of services ranging from VoIP solutions, web hosting, cloud computing and security solutions as well. Uniserve headquarters can be found at 330 – 333 Terminal Ave, Vancouver, BC V6A 4C1. Let us now review one of the flagship residential internet plans that Uniserve has to offer. 
 
Uniserve offers unlimited plans without the option of choosing capped plans at a lower cost. This formula hasn’t always been proven to work in terms of pricing and quality of service. The started residential plan that Uniserve has to offer comes with download speeds of up to 6 mbps and upload speeds of up to 1 mbps. This plan is offered at an unlimited usage cap and costs a total of $43.90 per month. The pricing on this plan is considerably high when compared to other service providers who offer the same exact plan. For example, Worldline also offers a 6 mbps plan with 1 mbps upload speeds at an unlimited usage cap for only $29.99 per month. The difference of 14 dollars cant be justified by Uniserve. Using the unlimited plan as an excuse to coax consumers into paying more than what the service is actually worth is a trend many internet service providers indulge in.
 
Uniserve failed to mention the additional charges that come with opting into their service. For example the dry loop fees can only be found out by providing Uniserve with your location. Furthermore no mention of installation charges or activation fees was made.  Another quite disappointing aspect was that Uniserve is not allowing customers to use their own device. They offer only rental or purchasing options for any router or modem that is required to get the service up and running. The charge for additional static IPs is also pretty substantial at $8.95 per month, while other service providers charge $2 to $5 for static IPs.
 
In all honesty Uniserve is not in any real sense offering a plan that is competitive in the internet service world right now. Many providers like Worldline are offering unlimited plans at the rates they are truly worth. Perhaps introducing capped plans with substantially reduced fees would help Uniserve in acquisition and customer satisfaction. 

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1 person found the following review useful
August 19, 2016
Submitted by: Michael (Vancouver, BR)
Overall Rating: Rating
Would Recommend? NO

ADSL the worse in Vancouver

Uniserve Review

Horrible tech support, don't return calls, emails, no follow up and all this has been going on for years. When things go wrong with their servers, you are on your own. It takes days of nagging to get online again. Have to move over to a service where fair fees are returned with fair support. Check out glassdoor for employee comments; bless their souls, they want more pay....



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