Uniserve Communications Reviews and Plans

Provider Summary Information
Uniserve Communications
Uniserve Communications

Uniserve Communications

Website: www.uniserve.com
Coverage: BC
Monthly : $50.95 CAD

13 2 reviewCount
Axvoice VoIP Service
FACT: When reviewing Uniserve Communications visitors in most cases feel Feeling angry angry!!

All Reviews

August 28, 2019
Review Helpful? 1 Yes No 0
Submitted by: Ferenc Bognar (VANCOUVER , BC)
Feeling angry Angry Rating 👎


Your service has become terrible the past several month. Constant problem with connection to the internet. Router or modem
broadband issues coming on screen. Cannot get in touch with you as I have tried many times and yes I have followed the on line instruction to the letter with no susses. I never made a habit of paying good money for bed service. To bed you'r service have become wars wars the past several months. Had a great first year with you people then the problem started and it had gotten wars and wars. So if I give you my phone number here perhaps you will call me before I leave your service My number is 604-500-7181
November 1, 2018
Review Helpful? 0 Yes No 0
Submitted by: Gordana Sever (Vancouver , BC)
Feeling happy Happy Rating 👍

Uniserve Communications Service

Great Internet Service! It offers double faster internet than Shaw's at double cheaper price. I would recommend to anyone.
November 18, 2016
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( West vancouver , BC)

Review from Canadianisp.ca

Our new cable connection is working well, I had one problem, called the help desk, and they solved it in no time.
October 20, 2016
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Nanaimo , BC)

Review from Canadianisp.ca

Was good a year ago... Now it MUST be throttled. Latency times in the several second range on a very regular basis. Unusable for video streaming any more. Good luck with technical support, banker_s hours, and they can_t have more than one or two tech_s who have a clue.
August 19, 2016
Review Helpful? 4 Yes No 0
Submitted by: Michael (Vancouver , BC)

ADSL the worse in Vancouver

Uniserve Review

Horrible tech support, don't return calls, emails, no follow up and all this has been going on for years. When things go wrong with their servers, you are on your own. It takes days of nagging to get online again. Have to move over to a service where fair fees are returned with fair support. Check out glassdoor for employee comments; bless their souls, they want more pay....

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Promo Plan Speeds

Download: 75 Mbps

Upload: 7.5 Mbps

Uniserve communications were founded back in 1988 making it a seasoned veteran in the world of telecommunications. Uniserve is well known for providing internet access primarily in Canada. They have gained great success over the years; in 2007 it was estimated that Uniserve provided 250,000 small businesses and retail consumers with what they have to offer. Uniserve offers a variety of services ranging from VoIP solutions, web hosting, cloud computing, and security solutions as well.

Uniserve headquarters can be found at 330 – 333 Terminal Ave, Vancouver, BC V6A 4C1. Let us now review one of the flagship residential internet plans that Uniserve has to offer. 

Uniserve offers unlimited plans without the option of choosing capped plans at a lower cost. In total Uniserve has 7 home internet plans, with 4 for Cable and 3 for DSL.

Cable Plans

  • 20 Mbps Download, 1.5 Mbps Upload, Unlimited Data @ $39.99 per month
  • 30 Mbps Download,  5 Mbps Upload, Unlimited Data @ $42.45 per month
  • 75 Mbps Download,  7.5 Mbps Upload, Unlimited Data @ $50.95 per month
  • 150 Mbps Download,  15 Mbps Upload, Unlimited Data @ $67.95 per month
  • 300 Mbps Download, 20 Mbps Upload, Unlimited Data @ $80.70 per month

DSL Plans

  • 25 Mbps Download, 5 Mbps Upload, Unlimited Data @ $49.99 per month
  • 50 Mbps Download, 10 Mbps Upload, Unlimited Data @ $59.99 per month
  • 75 Mbps Download, 20 Mbps Upload, Unlimited Data @ $69.99 per month

All prices reflect a 10% discount for promotion. Every season seems to have a "Promo". So, we suspect the next promotion will be called "Spring Promo" and so on.

Uniserve failed to clearly mention the additional charges that come with opting into their service. For example, the dry loop fees can only be found out by providing Uniserve with your location. Furthermore, no mention of installation charges or activation fees was made.  

Another quite disappointing aspect was that Uniserve is not allowing customers to use their own device. They offer only rental or purchasing options for any router or modem that is required to get the service up and running. The charge for additional static IPs is also pretty substantial at $8.95 per month, while other service providers charge $2 to $5 for static IPs.

In all honesty, Uniserve is in a real sense offering average plans that are somewhat competitive in the internet service world right now. Many providers today are offering unlimited plans at the rates they are truly worth. Perhaps introducing some plans variations with substantially reduced fees would help Uniserve in acquisition and customer satisfaction. 


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
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