Technological advancements and increase in the usage of various innovative services over different networks is driving global VoIP services and digitization market growth. Today, businesses are getting attracted to business VoIP because of its known benefits. Beyond telephony, the tendency among enterprises and SMBs is towards adopting integrated offerings such as unified communications platforms making it a key factor for the next-gen services launch.
Moreover, the continual shift towards the tech-friendly work routine and mobile connectivity is driving the adoption of VoIP as well as web and cloud-based capabilities along with unified communications. This can be attributed to the potential of the technology to deliver real-time communication services essential for critical business processes. A recent study by Persistence Market Research forecasted that the global enterprise VoIP market will reach $194 Billion in 2024. With the ever-rising demand for enterprise VoIP services, let’s have a look at what’s trending in.
- The rise of 5G
Though the most talked about 5G technology will most likely set rolling itself not before 2020, but the providers will definitely get the dialog rolling by 2017. The imminent shift to 5G technology will assuredly make waves and will certainly revolutionize VoIP.
- IoT / IoE on the boom
An imperative trend in enterprise VoIP will be the way it impacts the Internet of Things/Everything. As predicted that by 2020 almost 26 billion “things” will be connected to the Internet. To this, VoIP will also become an integral part to the Smart utilities controlled with automation through the use of VoIP-enabled devices.
- Upsurge in the VoIP users
The future 5G technology will certainly make it easier for employees to communicate using VoIP technology. The internet telephony services are bound to increase in the next few years. The number of mobile VoIP users will increase beyond 1 billion in 2017. A good sign for businesses, who have to integrate VoIP into their enterprises, this will bring constructive changes in the VoIP business.
- Managing network congestion will be a focus
Over 21 billion devices ere expected to be on the IoT by 2020. This could create serious network congestion over the coming years, so there will be technological innovations geared towards plummeting this network strain thus ensuring seamless connections and this will be vital for the sustained success of VoIP in the business ecosystem.
- Interoperability and Integration with Apps continues
VoIP is one of the few enterprise solutions that most companies have hopped on — or at least taken into consideration — in the past few years. As more companies begin to use other enterprise solutions, VoIP vendors will most likely endeavour to integrate their services with other enterprise software systems like CRM, ERP, workforce apps, etc. All of these can make a business far more efficient, help to meet the productivity goals and as business owners recognize the need for these solutions, VoIP providers will strive for an integrative approach.
- Security – holding prime importance
Sensitive data is everywhere. And in a climate of advanced threats and breaches, enterprise VoIP service providers will have to ensure full network security measures. Solutions offering complete encryption and data protection including secured firewall, spam filtering, virus and spyware protection, web content monitoring and filtering, is one important way to protect data breaches.
- Unified Communication and VoIP convergence accelerates
Unified Communication is traditionally being fairly siloed within the enterprises. Following the major shift to the cloud, there are other technologies and solutions adopting to the cloud as well. All in one converged platforms began to emerge, and digital collaboration has grown-up to an innovative level. The cloud has paved way for UC and UCaaS is the next step ahead.
With few enterprises already have adopted UC, majority of enterprises are considering moving towards UC for data, voice, messaging, chat and presence, video calls, conferencing, mobility etc. as all in one comprehensive platform offerings. The next era is for sure the UC era along with the VoIP in convergence to it.
As business VoIP deployments continue to grow in flexibility, scalability, customization, interoperability and integration, so does their relevance in the enterprise marketplace. When the advances in performance, functionalities and cost-effectiveness are considered, it is easy to comprehend why connoisseurs are envisaging that VoIP currently is and is swiftly becoming the ‘must’ of next wave in future of enterprise communications.
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