Talkit Reviews & Service Offerings

 

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October 3, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Gord (Oshawa , ON)
Satisfied	👍
A Gem! Great company with very responsive customer service. After much research decided to take a chance on Talkit even though they aren't a big name in VOIP. It was the right decision. They made the process to change from POTS to VOIP virtually pain free, (except for dealing with Bell). Their FAQs section is very helpful if you run into questions but they also have live chat that actually works and they do respond to emails and phone calls promptly. How novel for a phone company. Compare: I am still waiting, after 3 plus weeks, for a response to an email query from Axvoice. I eventually did get a response from Fongo Home Phone to find out that you can't call all cities and towns in Canada. I don't know of any other company that has e911 included in the price. So far I highly recommend Talkit.
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May 6, 2019	Review Helpful? 2 Yes No 0
Submitted by:	Robert Banyard (Waterloo , ON)
Disappointed	👎
Lack of Quality Service Been using talkit for years. Paid annually, and occasionally topped up the money available for long distance calling. Was not able to use the system in Florida and hence had to purchase another. Definitely satisfied. Recently I tried and tried to contact talkit sales and tech people to ask the simple question about relooking at using the system in Florida and could not get anyone to respond by answering the phone. Each time left a message without response. Without even tech support help started to get scared and hence started to look around for another provider and found one that was cheaper, charges once a month, and has all of the customer focus that I need to communicate with them 24/7! In cancelling talkit please be aware that any money in your mind owing to you for months paid for but not used and any money paid to top up your long distance calling WILL NOT BE COMPENSATED TO YOU! They have lots of reasons why! Reply from: Andrea May 6, 2019 Hello Robert, I am sorry to hear that you were not satisfied with the service. Upon investigating I see that we did try to contact you back by phone and there was no answer. We also sent emails and responded to the live chat. I see that we were not able to establish communication with you until a week after your initial voicemail was received but it was not from lack of trying on our part. Again, I am sorry to hear that you were not satisfied with the service and our service can be used anywhere in the world with a high speed wired internet connection.
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April 23, 2019	Review Helpful? 0 Yes No 0
Submitted by:	Alex Radic (Hamilton , ON)
Satisfied	👍
Amazing service Amazing service, price and customer service ( I have been dealing with Andrea mostly, but other are very good too). I switched 3 years ago and never regretted. I also convinced my sister, co worker and friend to switched to Talkit. Reply from: Andrea April 23, 2019 Thank you for the very nice review, Alex. You have been a great customer and we appreciate your business. Don't forget we now provide the Internet and Business services. :)
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December 22, 2018	Review Helpful? 0 Yes No 0
Submitted by:	Helmut Ebert (Welland , ON)
Unpleasantly Surprised	👍
Will proceed to use their hodting service Many years ago I decided for cost reasons to use VOIP for my phone services. One company went out of business and the other one became a nuisance. Now I am using for years talkit and I am happy. My Internet provider was one of the leading companies. Their priced for my business plan went up and their service with respect to sped went dramatically down. I had to wait up to one minute just to connect to newspapers. I am hearing impaired and their chat service was an insult by using artificial creatures or the most stupid people you can find. By using talkit as an Internet provider I got a much faster service for less money and the best service I ever experienced. Andrea Huntley answers even on Sundays very fast by e-mail. Now my German hosting service was taken over by an other company and nothing works any longer and all my web sites are off line. It is a complete mess and even after they claimed that everything is working again (after a review)I am still of-line. So I started again working with Andrea. I hope it will be successful. Reply from: Andrea April 4, 2019 Hi Helmut, I see you gave us only a half a star rating (the lowest possible) and unpleasantly surprised :( I'm not sure if this was a mistake since you said really good things in your written review. Please let me know
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April 1, 2018	Review Helpful? 0 Yes No 1
Submitted by:	Frank Garner (Grimsby , ON)
Satisfied	👍
Recommended Using their service for years. Very satisfied.
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