Start Communications Reviews & Service Offerings

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Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 3

Rating  33%     Rating  67%    

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Start Communications
Start Communications

Start Communications

Website: www.start.ca
Services: Cable, DSL & Dry-Loop
Availability: Ontario
Monthly Price: $40 CAD

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Maple Leaf Rating

Gonevoip's Opinion (3.5): Rating
Users Rating: Rating
(3 ) Reviews + (0) Replies: 3

Rating  33%     Rating  67%

Add a Review

Ask a Question


Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 3

Rating  33%     Rating  67%    

  Add a Review     Ask a Question

 

Reviews Stats

Rating
1
Rating
0
Rating
0
Rating
0
Rating
2
When reviewing Start Communications Gonevoip visitors usually feel Feeling angry angry !

Top Positive


2 persons found the following review useful
Submitted on: February 29, 2016
Submitted by: J Robinson (Port Colborne , ON)
Overall Rating: Rating
Would Recommend? YES

5 Star All the way!

I've been with them 4 years and never had an outage. Speed delivered is consistent and as advertised. I've only had to call customer support 3x and on each call, it was answered very quickly and professionally. I had cable Internet with the incumbent for over 10 years but NEVER received service even CLOSE to what Start has delivered. This company cares about their customers. They are 5 Star All the way!

Note: The basic package noted here by gonevoip is out-of-date. As of Feb/16, the basic package for Ontario is now: 15Mbps down, 2Mbps up, 200G bandwidth/mo - $40/mo and an unlimited bandwidth option for an additional $15/mo. They still deliver FREE bandwidth to all customers from 2am-8am.


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Top Critical


2 persons found the following review useful
Submitted on: October 3, 2017
Submitted by: adam (kingsville , ON)
Overall Rating: Rating
Would Recommend? NO

totally NOT worth the stress

DON'T waste your time with this company - this installation process has taken 3 weeks and i still have no internet - everything is connected and ready to go but the company has no idea why it doesn't work. i have had to call on a daily basis to see whats going on and can never get a straight answer. Except when they want us to pay a bill for a service that we DON'T have. The installers left cable and garbage on my living room floor and just left. They do not care about getting the issue resolved, and will not send someone to fix issue until i book another appointment (which takes at least a week) VERY poor customer service,VERY poor experience! I will be mentioning this experience to everyone i know or talk to about START communications - bull ... after bull ... on a daily basis - AVOID START COMMUNICATIONS! They should be called STOP communications. They do not care about their "customers".


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All Reviews

2 persons found the following review useful
October 3, 2017
Submitted by: adam (kingsville , ON)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

totally NOT worth the stress

DON'T waste your time with this company - this installation process has taken 3 weeks and i still have no internet - everything is connected and ready to go but the company has no idea why it doesn't work. i have had to call on a daily basis to see whats going on and can never get a straight answer. Except when they want us to pay a bill for a service that we DON'T have. The installers left cable and garbage on my living room floor and just left. They do not care about getting the issue resolved, and will not send someone to fix issue until i book another appointment (which takes at least a week) VERY poor customer service,VERY poor experience! I will be mentioning this experience to everyone i know or talk to about START communications - bull ... after bull ... on a daily basis - AVOID START COMMUNICATIONS! They should be called STOP communications. They do not care about their "customers".
Do you find this review useful? 2 Yes No 1 Report abuse
April 26, 2016
Submitted by: Edwin Freeman (London , ON)
Overall Rating: Rating
Would Recommend? NO

Good but bad

Nothing overly bad with start for the most part speeds are good and stuff but one thing that is far..... From right is there pricing for their packages for internet. It's 2016 and they are still pricey for a 3rd party ips and in till they wake up and and change their pricing just like other 3rd ISP they get 1start from me.
Do you find this review useful? 0 Yes No 4 Report abuse
2 persons found the following review useful
February 29, 2016
Submitted by: J Robinson (Port Colborne , ON)
Overall Rating: Rating
Would Recommend? YES

5 Star All the way!

I've been with them 4 years and never had an outage. Speed delivered is consistent and as advertised. I've only had to call customer support 3x and on each call, it was answered very quickly and professionally. I had cable Internet with the incumbent for over 10 years but NEVER received service even CLOSE to what Start has delivered. This company cares about their customers. They are 5 Star All the way!

Note: The basic package noted here by gonevoip is out-of-date. As of Feb/16, the basic package for Ontario is now: 15Mbps down, 2Mbps up, 200G bandwidth/mo - $40/mo and an unlimited bandwidth option for an additional $15/mo. They still deliver FREE bandwidth to all customers from 2am-8am.
Do you find this review useful? 2 Yes No 0 Report abuse
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$40 Shipping: $25 Other: $ No

Download: 15 Mbps

Upload: 1 Mbps

Cap: 300GB

Overage:

Start has been around for a while now having been founded back in 2005. With a decade of experience, this telecommunications provider certainly knows its way around the business. Their headquarters can be found at 383 Richmond Street Suite 1200 London, ON N6A 3C4 Canada. An impressive thing to note about Start is that is BBB accredited with an A rating, and have received a meagre 6 complaints in the past 3 years.

Start has certainly built a large infrastructure in the past ten years that is now providing service globally. It is rather commendable to find that they offer a multitude of services such as; IPTV, VoIP, web domains, dial-up internet, and VDSL or Cable internet connections.

Following Gonevoip will review the most current Start Home internet plan grid;

  • Home ADSL 15: 15 Mbps Down, 1 Mbps Up, 300 GB Usage at $40 / month
  • Home VDSL 25: 25 Mbps Down, 10 Mbps Up, Unlimited Usage at $50 / month
  • Home VDSL 50: 50 Mbps Down, 10 Mbps Up, Unlimited Usage at $60 / month
  • Home Cable 30: 30 Mbps Down, 5 Mbps Up, Unlimited Usage at $50 / month
  • Home Cable 60: 60 Mbps Down, 10 Mbps Up, Unlimited Usage at $60 / month
  • Home Cable 150: 150 Mbps Down, 15 Mbps Up, Unlimited Usage at $70 / month
  • Home Cable 250: 250 Mbps Down, 20 Mbps Up, Unlimited Usage at $90 / month

Start communications do well to offer unlimited usage in most of the internet plans. The only caped plan provides 300 GB of usage. Gonevoip could not find however what happens if a customer goes over the 300 GB cap, not clear what the overage usage charge is. So if considering going with the capped plan Gonevoip recommends talking and asking Start.ca to state up front what the cost per GB exceed of the 300 GB is. Seems silly for Start to miss this detail, but as silly as it may be is important so everyone can make an informed decision. 

Upon reading the unlimited use policy of Start communications we came across something very peculiar. Due to traffic congestion or other reasons, customer’s bandwidth limitations may be altered to better accommodate the entirety of the people on the Start network. Specific customers with excessive usage would be prime targets in this scenario. However, no mention was made of what range of consumption would warrant such actions from Start communications. This is known as internet traffic shaping or internet throttling.

All in all, there are many good things and some dubious with Start Home Internet plans. The pricing is a little heftier then the usual,  unlimited is good but your experience may be impacted by too much use - begin the question what is the point then of unlimited use? Nonetheless, Start Home Internet is an option Gonevoip recommends to consider while also looking into other service providers who offer all of these things and more at the same or more convenient and economical rates. 

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
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