Sonetel Reviews and Plans

Provider Summary Information


Devices: Android, iPhone, Mac, Linux, Nokia, Windows PC, SIP Phone
Coverage: AB, BC, ON & QC
Monthly : $4.99 CAD


57 2.5 reviewCount Request Quotes

Home Phone

Home Internet

Business Phone

Business Internet

FACT: When reviewing Sonetel visitors in most cases feel Feeling disappointed disappointed!!

All Reviews

May 27, 2020
Review Helpful? 1 Yes No 1
Submitted by: Allan Whitehead (New York , NL)
Feeling angry Angry Rating 👎

scam for phishing and dont get useable product

they dont give you a working product and wont answer emails and phish you for a bunch of ID information.
March 23, 2020
Review Helpful? 1 Yes No 0
Submitted by: SME (Stanstead , QC)
Feeling angry Angry Rating 👎

Be warned - Dishonest, scam service

Been using them for corporate SME since 2015 - used to be OK and acceptable given it was cheaper than Skype Connect (Skype Manager) back then and more choice of SIP numbers.

BUT quickly deteriorates into providing terrible, dishonest service since 2017. * Totally hopeless, scam company now in 2020. I would rate them 0 star honestly, and hope they can shut for business for good soon, and stop scamming others.

* Back to Skype World subscription + Skype number and no drama.

[Lousy, embarrassing service]
- Sonetel SIP numbers cross-in to random indian-talking calls (in India?) - you can hear indians talking in the background!! Very unprofessional especially if you have clients calling in - "WTH"

- None SIP phones (CISCO phone) we tried - or iOS/Andriod SIP apps won't ring at all for inbound calls. Outbound calls works ridiculously. Only call forwarding to your landline/mobile works for inbound calls but they charge seperate cost per min!

- They removed our entitlement - one free SIP number - for Premium plan without official notice nor email update, only to found out after 3 months.

Totally madness and dishonest , and waste of time to work even try to work with customer service for all their ... py lousy services and bugs.
March 8, 2020
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( , )
Feeling disappointed Disappointed Rating 👎

Review from

Update by user May 17, 2019

I asked to delete a phone number because I was getting about 150 calls an hour to my VOIP Sonetel line. The company couldn_t figure out where the calls were coming and we agreed the best thing to do was delete that number. We then discussed the cancelation of the...
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Setup Fee Long Distance Rates

Canada: FREE
Intl. Minutes: PAYG

Sonetel is a Swedish based VOIP provider that delivers a 'free' cloud-based PBX for small and medium businesses. In true is an inexpensive service, not completely free. Sonetel assigns iNums (International Numbers) and these may be forwarded to other (mobile) phones. It offers unlimited extensions. It also has a premium package, at $13.95 USD. The Premium package has unlimited calling to some 40 countries plus additional features such as FAX to email and SMS to email, are also free. The Business package is $4.99 per line and includes about 550 calling minutes (about $5 of free calls)

The GUI interface is fairly intuitive and allows to easily navigate and add users, features, and credit. Strangely only one supported ATA (Linksys 3102).  But there are more IP phones and desktop software that has been tested and there are instructions on how to connect any SIP phone-based.

Sonetel has revolutionized business communications with its cloud-based phone system, and global enterprises are starting to take notice. International business can be complicated, and Sonetel offers a way to get rid of the boundaries, giving access to anyone that may need it—even those in the small business market. 

Sonetel’s service is one way that business mobile phone users can avoid paying expensive bills for long-distance calls. Skype, now owned by Microsoft is another mobile app option to make VoIP calls that reduce long-distance costs to fractions of a penny per minute. 


Fax Capabilities Checkmark
Fax to Email Checkmark
Multiple Users: Checkmark
Toll Free Numbers: Checkmark
Web Management: Checkmark
Area Code Selection: Checkmark
Smartphone App: Checkmark
Conference Calling Checkmark

Is it possible to use SONETEL as commercial purpose in Bangladesh?

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