RingCentral Contact Center Reviews and Plans

RingCentral Contact Center is call center software designed to make it easier for small to large companies to receive and make support calls to customers and clients. It does more than simply provide automatic call routing and transcription of phone support calls.

RingCentral Contact Center is an omnichannel communications solution that helps you deliver support and service through email, social media and messenger apps. It also provides helpful data analysis, which can help you pinpoint what’s working well and what issues you may need to resolve in the customer experience your team provides.

Although RingCentral Contact Center may be more expensive than other call center platforms, it’s more complete, so you might need to integrate fewer apps to develop a full tech stack for your support team.

To get an idea of which plan is right for your business, consider the features and limitations of each:

• Essentials: Includes automatic call distribution (ACD) and interactive voice response (IVR) to help with routing calls to the right agents and mitigating the number of calls that go to live agents. You’ll also have access to real-time and historical reports, the ability to integrate with more than 300 third-party apps and manual call recording with a limit of 5 GB of storage.
• Standard: At this level, you get everything that’s in the Essentials package plus omnichannel support, such as for social media channels, messenger apps and live chat on your website. You can set up automatic voice recording for quality assurance and training purposes.
• Premium: All the features from Standard are included in this plan. Additionally, you get tools to help your support team, such as screen recording and quality assurance.
• Ultimate: This is the highest-priced plan with all the tools from the previous three plans, plus you’ll get access to workforce and performance management. This plan enables you to assess and improve agent performance on calls, in chat and other channels of support.

You can get a demo of any RingCentral product by contacting sales. And you may be able to set up a free 21-day trial if you contact sales to request it. RingCentral Contact Center tops our list of the best call center platforms because it’s a flexible option that can be a complete solution if you choose the right plan and add-on features. It offers four plans from which you can choose that best suit your company’s size and needs.

Features

Fax Capabilities
Fax to Email
Multiple Users:
Toll Free Numbers:
Web Management:
Area Code Selection:
Smartphone App:
Conference Calling

Call Blocking
Conference Calling
Fax Capabilities
Fax to Email
Call Forwarding
Call Hold
Call Transfer
Music Hold
Caller ID Name:
Call Waiting:
Web Management:
Do Not Disturb:
Multiple Users:
Area Code Selection:
Extra Number:
Toll Free Numbers:
BYOD:
Desktop App:
Smartphone App:
Enhanced VoiceMail:
VoiceMail to Email:

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