Odynet Reviews & Service Offerings
|January 18, 2018|
|Submitted by:||Karen B.-M (Kitchener , ON)|
Amazingly Outstanding Customer Service!The owner and employees at Odynet Inc in London, ON (since 1994, I understand) are certainly proficient at providing their customers with exceptional service! Understanding, very patient, kind, and courteous is what I've experienced to date, from pre-customer questions being answered to walking me through (step-by-step installation) until everything was running perfectly well, not to mention a $50 savings per month by switching over from a 'big' provider! They bent over backwards to make sure that my transition was as smooth as it could possibly be.
As a newer customer, referred by a family member who is a very happy long-time Odynet customer, I am extremely pleased to share that my experiences with this company - through their superb outstanding customer service - has me looking forward to being a long-time customer with them. I only wish I had known about Odynet sooner! So, I'm only too happy to share this with others, giving a great referral so that possible 'let's switch providers' prospects can see that there are customers, like me, who say "Absolutely! I recommend Odynet 100%!! :) What do you have to lose except frustrations, higher bills, and poor customer solutions coming from other companies out there? In my case, I had everything to gain...including the $50/month savings. :)
Thank you, Odynet!
From a grateful new customer (who used to be a customer service specialist, and knows what it takes to deliver the kind of customer solutions you all do ...bravo!)
- Karen, in Kitchener, ON
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|Monthly Fee||Setup Fee||Contract||Speed||Monthly Usage|
|$19.95||Shipping: $0 Other: $10||No||
Download: 6 Mbps
Upload: 800 Kbps
Cap: 50 GB
Odynet offers telecommunications services including residential and business high-speed internet in Ontario and Quebec. The company website states Odynet has been providing internet services to Ontario and Quebec since 1994, and Odynet states they were one of the original providers of high-speed DSL internet connections, since their inception in 1998.
Their company headquarters are in London, Ontario. While their primary data center is in London, they have core routing/switching at 151 Front Street, Toronto.
Odynet states they offer DSL, cable and fiber connections, while they also handle domain and website hosting.
In GoneVoIP review of Odynet’s internet services, we will take a look and see if they compare with GoneVoIP’s top three internet service providers.
Odynet’s DSL pricing plans are very favorable. Their basic package coming in at $19.95 with download speeds of up to 6 Mbps, and upload speeds of 800 Kbps. Included in this package are 50 GB of bandwidth. This basic package comes in cheaper than Gonevoip’s top three internet service providers – all of which check in at a base fee of $29.99.
Looking closer though, we see that Odynet also charges $10 for dry loop fees and a wireless upgrade of $3.
Their unlimited version of this package comes in at $34.95 with all of the same speeds but a bandwidth increase to the new normal, unlimited.
Their fiber packages come in at $44.95 (download speeds of up to 15 Mbps and upload speeds of up to 1 Mbps) and $59.95 (download speeds of up to 25 Mbps and upload speeds of up to 10 Mbps). Both fiber packages offer unlimited data usage. While the DSL packages come with free activation, the fiber packages charge $50 for installation.
Also worth noting on the fiber packages, the $44.95 package allows you to go wireless for $3, while the $59.95 package requires you to spend $120 on the SmartRG SR505N modem. Perhaps you can acquire this modem on your own in order to cut this cost down?
Odynet also offers cable packages ranging from $44.95 to $64.95 with speeds ranging from 15 Mbps to 60 Mbps, depending if the Cable is from Rogers or Cogeco. The data usage for all cable plans is unlimited.
If you rent a modem through Odynet, they also charge you a $25 deposit fee, which you get back once you return the modem, which may never happen if you are satisfied with the service and keep it for the rest of your life.
In concluding GoneVoIP's review of Odynet, we are impressed with their base prices but are a bit turned off by their numerous extra fees such as dry loop fees, modem pricing, or charging extra to upgrade to unlimited. At first glance, the pricing seems reasonable, but you will have to sit down with a calculator to determine what the final costs will be. We do like that the company has a long tenure of providing internet to Ontario and Quebec. Longevity in this business is important, but the price is always the bottom line.
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