Nucleus Inc. Reviews & Service Offerings

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Nucleus Inc.
Nucleus Inc.

Nucleus Inc.

Website: www.nucleus.com
Services: Cable, DSL, Dial-up & Dry-loop
Availability: AB & BC
Monthly Price: $39.95 CAD

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Monthly Fee Setup Fee Contract Speed Monthly Usage
$39.95 Shipping: $74.95 Other: $ No

Download: 6Mbps

Upload: 1Mbps

Cap:

Overage:

Nucleus is another old timer internet service provider having been founded way back in 1993 when it first started providing internet services in Calgary. Nucleus moved onto open their first office in Edmonton in 1997 a mere four years later, and finally began providing high-speed DSL services in 2000 in the province of British Columbia.

Nucleus headquarters can be found at 1835B 10th Avenue S.W Calgary, AB, T3C 0K2 Canada. In their long existence, Nucleus has progressed to be a provider for a variety of services such as Website Design, VoIP services, high-speed fiber internet, IT consulting and many more!

Nucleus offers a DSL residential plan they call the Personal DSL 6. This plan offers a download speed of between 1.5 mbps to 6 mbps, while the upload speed is at a steady 1 mbps. The usage is unlimited.. The monthly price for this plan is $39.95 which is aligned with other providers  If compared this plan to the 6 mbps comparingLightspeed internet which has a cap of 325 GB’s and is priced at only $29.95 per month we would certainly find that Nucleus is certainly now offering an economical and reasonable price for an unlimited usage. Bu t the downside is that fees still abound. 

Not only is the monthly fee shall be considered in the overall cost also the initial service fee of $74.95 PLUS the customer must agree to a one year contract. This service fee is separate from the installation fee which is also $74.95. However, the install fee is only applicable if a Nucleus technician installs the system. 

Furthermore no mention of overcharge was mentioned for customers who have a knack of going over the bandwidth limit set by internet service providers. Upon questioning a sales representative, I was transferred to a different department where the line would suspiciously disconnect after 10 second. This certainly created a sense of doubt for us considering information that is not being posted on the website is not being offered in person either!

All in all Nucleus internet is certainly looking good not too pricey, and good unlimited plans. But here is the thing, there are multitudes of other options available to potential customers looking for an internet service provider. Lastly we consider it important that an internet service provider be upfront about their service, especially the fees that most customers don’t know about. It is great to see Nucleus showing all the fees, but honestly make things simpler and waiving these fees. An ideal would be to see self-setup options in where all these extra fees are waived.

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