Netfone Reviews and Plans

 

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March 29, 2017	Review Helpful? 1 Yes No 0
Submitted by:	mel (Edmonton , AB)
Unpleasantly Surprised	👎
Dangerous? I had to unfortunatle phone 991 and was routed to the wrong dispatch because Netfone did not update my address/location information for over 1 year. I would log in to my account and all the info was correct but somehow info was not passed on to police/emergency services. It is dangerous to not be able to contact emergency services properly. I have also had numerous issues with reliability and many outages, but the wrong address for emergency services pushed to over the edge to cancel and find better provider. Saving a few dollars a month is not worth it. Go with a better provider.
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June 10, 2016	Review Helpful? 2 Yes No 0
Submitted by:	Mary Connolly (Vancouver , BC)
No way to stop the billing After several years of their VOIP phone service, I tried to cancel the service as I was no longer using it. There is no where on their site to cancel so I called customer support, they told me to send an email. I did that and got no confirmation. Over the next two weeks, I sent 5 more emails requesting a confirmation with no response. I called again, no answer and left a message. I called my credit card company to cancel but as they don't use a regular payment arrangement (on purpose, I was told) there was nothing to cancel. I will have to file disputes for any further charges or change my credit card number. Very frustrating no way to stop billing.
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