Netfone Reviews & Service Offerings

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Netfone
Netfone

Netfone

Website: www.netfone.ca
Devices: Windows
Availability: AB, BC, MB, NB, NF,NS, PEI, ON, QC & SK
Monthly Price: $14 CAD

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Home Phone

Home Internet

Business Phone

Business Internet

 

Reviews Stats

When reviewing Netfone Gonevoip visitors usually feel Feeling unpleasantly_surprised unpleasantly_surprised !
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March 29, 2017
Review Helpful? 1 Yes No 0
Submitted by: mel (Edmonton , AL)
Feeling unpleasantly_surprised Unpleasantly Surprised Rating 👎

Dangerous?

I had to unfortunatle phone 991 and was routed to the wrong dispatch because Netfone did not update my address/location information for over 1 year. I would log in to my account and all the info was correct but somehow info was not passed on to police/emergency services. It is dangerous to not be able to contact emergency services properly. I have also had numerous issues with reliability and many outages, but the wrong address for emergency services pushed to over the edge to cancel and find better provider. Saving a few dollars a month is not worth it. Go with a better provider.
June 10, 2016
Review Helpful? 1 Yes No 0
Submitted by: Mary Connolly (Vancouver , BR)

No way to stop the billing

After several years of their VOIP phone service, I tried to cancel the service as I was no longer using it. There is no where on their site to cancel so I called customer support, they told me to send an email. I did that and got no confirmation. Over the next two weeks, I sent 5 more emails requesting a confirmation with no response. I called again, no answer and left a message. I called my credit card company to cancel but as they don't use a regular payment arrangement (on purpose, I was told) there was nothing to cancel. I will have to file disputes for any further charges or change my credit card number. Very frustrating no way to stop billing.
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Monthly Fee Setup Fee Other Fees Long Distance Rates
$14 85
Bring your own Device Optional

Canada: FREE
USA: FREE
Intl. Minutes:

Netfone is the consumer operating brand owned by Portal One Inc. Portal One Inc. was established in 2004 and his Head Office is in Vancouver, BC. 

Like many other Canadian providers, Netfone offers Internet and Home SOHO VoIP Phone services. GoneVoIP will review now Netfone Home Phone plans.

Each plan includes 20 calling features, such as Caller ID, Call Waiting, and Voicemail. The pricing is $10 for the Canada Unlimited Calling, which includes calling to 90% of Canada. There is then a plan for $14 per month which gives 200 minutes calling to Canada and the USA. If youèd like the plan to be unlimited then the monthly cost goes up to $24.95 per month! 

We like the widespread availability across the country. However, the BYOD support is rather limited (reduced to 5 possible ATA models and  X-Lite SoftPhone) GoneVoIPès top Home phone providers do offer more features for a lot less. Netfone monthly rates are on the expensive side and while does satisfy some essential features only provides Basic 911 support, which by today's standards is not enough.

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
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