Netfone Reviews & Service Offerings
|Monthly Fee||Setup Fee||Other Fees||Long Distance Rates|
Bring your own Device Optional
Netfone is the consumer operating brand owned by Portal One Inc. Portal One Inc. was established in 2004 and is HQ in Vancouver, BC. As many other Canadian providers, netfone offers Internet and Home/Business VOIP Phone services. Their monthly rates are on the expensive side and while does satisfy essential features only provides Basic 911 support, which to today's standards is not enough. We like the fact the have widespread availability across the country but the BYOD support is rather limited (reduced to 5 possible ATA models and X-Lite SoftPhone) Our top residential/business providers offer more features for a lot less.
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|March 29, 2017|
|Submitted by:||mel (Edmonton, AL)|
Dangerous?I had to unfortunatle phone 991 and was routed to the wrong dispatch because Netfone did not update my address/location information for over 1 year. I would log in to my account and all the info was correct but somehow info was not passed on to police/emergency services. It is dangerous to not be able to contact emergency services properly. I have also had numerous issues with reliability and many outages, but the wrong address for emergency services pushed to over the edge to cancel and find better provider. Saving a few dollars a month is not worth it. Go with a better provider.
|June 10, 2016|
|Submitted by:||Mary Connolly (Vancouver, BR)|
No way to stop the billingAfter several years of their VOIP phone service, I tried to cancel the service as I was no longer using it. There is no where on their site to cancel so I called customer support, they told me to send an email. I did that and got no confirmation. Over the next two weeks, I sent 5 more emails requesting a confirmation with no response. I called again, no answer and left a message. I called my credit card company to cancel but as they don't use a regular payment arrangement (on purpose, I was told) there was nothing to cancel. I will have to file disputes for any further charges or change my credit card number. Very frustrating no way to stop billing.
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