Netflash Reviews & Service Offerings

Maple Leaf Company Info
Netflash
Netflash

Netflash

Website: www.netflash.net
Services: Wireless
Availability: ON
Monthly Price: $60 CAD

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Reviews Stats

Rating
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Rating
4
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Rating
4

All Reviews

July 8, 2017
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Rothsay , ON)

Review from Canadianisp.ca

Between 6 and 11pm the connection is abysmal (less than 1/4 of what I pay for at best) to unusable (0 to 0.5mbps). Have been working with remote and on-site tech support for a couple months consistently with absolutely no sign of improvement in the evening.

I when I signed up a year ago I was informed that I had near perfect signal strength and my connection worked great for a number of months. Then started the problems, it took a few months of calling in and them telling me it_s fine before I realized that the problem is only ever at night. I spent about $400 on networking equipment and dozens of hours troubleshooting since I was lead to believe the problem was withing my house. Now, for some magical reason my signal strength is "the worst in the neighborhood" so everyone else_s connection "gets priority over my weak signal". Their resolution is always the same "we made some tweaks, does it seem better now?" - stop asking me and fix it!! If you actually monitored your network you wouldn_t have to ask me. If you actually monitored your network you would know that I have been having this issue for well over 8 months but I am sick of calling in for nothing. If you actually monitored your network I wouldn_t have to call in to get stuff resolved ever, I should simply be able to wait until the next day and find that the problem has been resolved.

- They are unwilling to address the problem - the problem only occurs from 6-11pm so running your tweaks and tests during the day when it works great is useless as we_ve seen.
- Service calls usually take 2 weeks to get someone out. Oh and they only come out between 8am-4pm to tell me I am getting advertised speeds. Of course I am, I tell you guys this in every email I send.
- Too many canned message responses and not actually replying to what was said or asked.
- "Our network administrators constantly monitor the network status to insure speeds and reliability." - Complete load of ... .

The good: Unlike my last provider, they are willing to cancel my contract without the cancellation fee since they can_t provide what I was sold.

What_s worse: I don_t have any better options. All of the competitors around here are just as bad. Xplornet... and "Eh!Tel" who_s owner has a very interesting past with a couple other wireless business ventures. Heck, even Netflash_s (?current?) owner can be found bashing other wireless companies in online public forums.
November 5, 2014
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( New dundee , ON)

Review from Canadianisp.ca

I was with Megawire for one month, the owner eventually called and said they were coming to pick up their equipment (the end of a month of downtime and poor service). Netflash saved my bacon, as we work from home on the internet, use voip phones, have employees VPN in, stuff like that.
Netflash came out at least three times. the owner and another person spent hours here testing the signal to confirm they could provide service. Then another few hours installing (fixing the previous installation).
Everything_s working and solid. There was some flutter one evening that was gone the next morning, but other than that, my 4 down 1 up connection shows at speedtest.net as 3.95+ down and .99 up consistently. Rock solid connection.
January 25, 2014
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( ON , )

Review from Canadianisp.ca

Inquired to this company in the end of December for a 3 line business Mlppp setup. Spoke to Helen over the phone/e-mail as well as Lori. They took my info, told me they would get back to me and I never heard from them again.

Must be so busy that they can ignore prospective customers.

Found another company that was happy to take my 150+ a month.

September 24, 2013
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Rr4 cambridge , ON)

Review from Canadianisp.ca

Out in the country so there are few options for internet. Find Netflash to be very inconsistent , have done online speedtest and see the speed varies from almost nil to a decent speed in a matter of seconds. In fairness to Netflash have not yet approached them to see if anything can be done
December 25, 2011
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( , )

Review from Canadianisp.ca

I have Netflash only because no one else can provide me service. The service is very unreliable and spotty. The owner provided lots of empty promises and there are always dumb excuses as to why my internet is not working. For the cost of the service and how unreliable it is and the ... y customer service, I should have stuck with my dial-up. They also fight you over any sort of refunds.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$60 Shipping: $200 Other: $ No

Download: 50 mbps

Upload: 10 mbps

Cap: 150

Overage: Yes

Netflash is a telecommunications company that was founded in 1996. Netflash serves the southwestern Ontario area. They may cover more than that area; however the link on their website which shows Netflash’s full-service area was broken at the time we visited the site. Many pages throughout their website did not work properly, which is always an alarming sign for a company which specializes in providing Internet services.

In GoneVoIP's review of Netflash, we will examine how their plans and features stack up against Gonevoip’s top three Internet providers.

Netflash advertises a wireless package which checks in at $60 a month and includes unlimited monthly usage with download speeds of up to 50 Mbps and upload speeds of up to 10 Mbps.

Additional bandwidth can be obtained to the tune of 50 additional GB for an added $5 per month. A static IP can be included for an additional $9.95 per month. An email address can be added for $1.95 per month.

The installation fee is a one-time fee of $200 when signing a 1-year contract, or $100 when signing a 2-year contract.

Included in the cost of the installation fee is a 5.0 GHz wireless radio, router programming (if requested), 100” network cable for connecting to one computer or router in the building, 3 patch cables and a technician tested and approved the connection.

Beyond Netflash’s advertised wireless plan, they also feature a $40, $50 and $90 wireless plans. All feature 100-300 Gb of data usage allowed, with options to pay extra in order to make it unlimited.

Netflash also has VDSL and DSL packages ranging in price from $30 - $60 per month, while offering all of the plans unlimited internet data utilization.

If you are willing to prepay for a year, you will receive one month free. Using their $30 DSL package as an example, the free month would drop the monthly cost to $27.50, which is a fantastic deal, but it is also the equivalent of signing a contract except that the whole year is paid for, so you can still switch anytime if you are not satisfied with the service.

In GoneVoIP review of Netflash, we are impressed by the price and value of their Internet plans, such as the DSL packages that are comparable to top GoneVoIP companies such as Distributel. If you live in Southwestern Ontario, Netflash Home Internet is definitely worth considering.

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