MNSi Reviews & Service Offerings

Maple Leaf Company Info
MNSi
MNSi

MNSi

Website: www.mnsi.net
Services: Fibre, DSL & Dry-Loop
Availability: Ontario
Monthly Price: $50 CAD

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Reviews Stats

When reviewing MNSi Gonevoip visitors usually feel Feeling satisfied satisfied !
Rating
2
Rating
10
Rating
0
Rating
0
Rating
3

All Reviews

March 26, 2019
Review Helpful? 1 Yes No 0
Submitted by: TrainsHobby (Windsor , ON)
Feeling satisfied Satisfied Rating 👍

Best provider I've ever had

I've been with them for a few years now, and I've had seemingly everyone in this city, Bell, Rogers, Cogeco, ACN etc.
They all seem to have their pluses and minuses, except Bell and Cogeco, mostly negatives with them.

MNSI on the other hand has been amazing.
I do wish I could get faster speeds and their Fibre is right across the street, but I can't get it for another year they tell me.

Unlike some people who just want to blame everyone else for their issues, I don't. I know what I can fix and what I can't, so I plug my modem and router into a UPS along with my computer and phone.
It's great having internet over wifi when the power goes out. Also, tech support told me last week that my modem has been in sync for over 1 year, 395 days to be exact at that time.

Apparently my modem is showing capable of 14 meg speeds, but it's not a product that MNSi can sell me. I can get that if I go back to Bell, but I'm never going back to them again!
10/10, customer service is very helpful, tech support is awesome, can't wait for Fibre!
October 3, 2018
Review Helpful? 4 Yes No 1
Submitted by: John (Tecumseh , ON)
Feeling satisfied Satisfied Rating 👍

Love MNSI

Mnsi is a great local company with great service from people who live and work in our area. Fair pricing without rising prices like other internet providers. Recommend to all my family and friends.
July 3, 2018
Review Helpful? 7 Yes No 3
Submitted by: Mike (Windsor , ON)
Feeling angry Angry Rating 👎

Absolute garbage

There are no redeeming qualities about this company. We pay for 7 mbps down and 1 mbps up. we get 0.34 down and 0.02 up. And on an average of about 2000 ping, its fairly difficult to even get onto the internet. And the charge for it all? Almost $50 a month. Every time we've called them, we get a "that's not our fault" or "well you see that's normal". If you're gonna serve out internet, you better be willing and able to do two things. One, give people what they pay for, and two, if you cant give them what they pay for, upgrade your ... netcode so you CAN deliver customer service. Literally they provide high end internet four houses away from me, but they "cant" to my location. Stop making excuses guys, own up to your mistakes, and fix your errors. Never get ANYTHING from MNSi unless they either fix themselves or you enjoy being tortured.

Reply from: S Pets
March 26, 2019
I've been with mnsi now for about 2 years, and I was looking up company reviews and ran into this site. Dude. You're clueless.
You pay for UP TO 7Mbps.
Clearly you don't understand how DSL works..
I just checked on their site

Using DSL technology, reach download speeds up to 7 Mbps and upload up to 1 Mbps.
Up To, Up To.
7 is the max, who knows what the lowest is.
And it doesn't matter what's available a few houses away. Look at me, I have 6 meg DSL with them, and ACROSS THE STREET they have Fibre, but I can't get it for about another year.
Netcode also has nothing to do with how service gets to your house.

Every time I've had to call them for tech support issues, they've been able to tell me exactly what speed my modem is getting.
And why would you stay and complain? They don't have contracts you can cancel at any time!
I don't understand you people, making up stuff and flat out lying.
March 17, 2018
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Sarnia , )

Review from Canadianisp.ca

BEST INTERNET COMPANY EVER !!!! I LOVE THEM !!! They come to your house & install everything for you & give you a no hassle install & the tech support is the best ever !!! I reccomend them to everyone I know they are an excellent company with excellent staff !!! 10/10 Perfect !!
February 14, 2017
Review Helpful? 8 Yes No 1
Submitted by: John McGuirk (Windsor , ON)
Feeling unpleasantly_surprised Unpleasantly Surprised Rating 👎

... service

They have exactly 1 redeeming quality: they aren't bell, or cogeco. On every other point you can expect sub-par service, rude customer service, and dropped connections.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$50 Shipping: $ Other: $ No

Download: 30 Mbps

Upload: 30 Mbps

Cap:

Overage:

MNSi internet was founded two decades ago back in September of 1995, giving them veteran status in the world of telecommunications. MNSi has a vibrant website with most of the necessary information in big block letters which are easy to reach, and not many links need to be opened.

This is admirable considering how some providers make it hard to reach the pricing page of their internet plans! MNSi specifically provides services in VoIP and internet solutions only and has been doing it now for over 20 years.

MNSi headquarters is located in 3363 Tecumseh Rd E, Windsor, ON, N8W 1H4, Canada.

Whether or not the pricing and quality of the internet plans that MNSi has to offer are up to par in today’s world, is a question Gonevoip will now review!

MNSi has Fibre plans with unlimited usage and with the following characteristics;

  1. Fiber 15 only available as a bundle with Home Phone. 15 Mbps Down & Up @ $59.95 per month
  2. Fiber 30 to 30 Mbps Download and Upload @ $55.00 per month
  3. Fiber 60 to 60 Mbps Download and Upload @ $65.00 per month
  4. Fiber 250 with 250 Mbps Download and Upload @ $70.00 per month
  5. Fiber 500 with 500 Mbps Download and Upload @ $75.00 per month
  6. Fiber 1000 with blasting 1,000 Mbps Download and 750 Mbps Upload @ $80.00 per month

The Fiber plans are only available in certain areas of Windsor, so you better check with MNSi first if there is the service for your area. 

For the DSL internet plans, Gonevoip found MNSi implements overage charges, as well, which in all honesty are a bit high! The overage rate is at $1 dollar per GB! That is four times higher than what the average rate for overage charges is! Another upsetting fact about this specific plan is that there is no option to have it upgraded to an unlimited bandwidth rate; hence customers would have to opt into much more expensive plans to meet their bandwidth needs!

MNSi may not be the provider that you are looking for in any real sense; however, there are many more viable options out there. MNSi is charging far too much money for their plan, as well as the overage charge. The installation fee is waived, however, the activation fee of $50.00 is still applied, and it doesn’t count as a deposit!

At the end of the day, MNSi is all a very competitive ISP and shouldn’t be given much thought if you are in the area, more so when comparing with other providers! 

Maple Leaf Features

Web Email Access: Checkmark
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Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
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