Lightspeed Reviews & Service Offerings

Maple Leaf Company Info
Lightspeed
Lightspeed

Lightspeed

Website: lightspeed.ca
Devices:
Availability: AB, BC
Monthly Price: $10.95 CAD

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Home Phone

Home Internet

Business Phone

Business Internet

 

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Monthly Fee Setup Fee Other Fees Long Distance Rates
$10.95

Canada:
USA: $0.024
Intl. Minutes:

Lightspeed is a telecommunications provider which focuses its services in Western Canada. Having been founded in 1994, Lightspeed has progressed very well over the past two decades. Lightspeed’s headquarters can be found at 200 – 6960 Royal Oak Ave, Burnaby, British Columbia, V5J 4J2.

Lightspeed has been voted as the number one internet service provider in Western Canada, and prides itself on providing quick customer support! Lightspeed provides internet services, VoIP solutions as well as long-distance services, making them very diverse in the world of telecommunication. They make their customer support readily available Monday to Friday and even allow users support hours on the weekend, which is something other service providers should also be doing.

Lightspeed offers a basic residential VoIP plan that is available only in British Columbia and Alberta. Lightspeed offers its VoIP Home Phone plans through a different website and named called Dolphin Global Tel. They offer a basic home phone plan, a Canada Wide one, as well as a global home phone plan. The Canada wide plan comes with a price tag of $10.95 per month and a handful of appealing features.

The lightspeed Home Phone plan Internet customers could get is $5.95 per month.

However, the monthly price of the denominated Plus Phone IP is questionable if compared with other prominent VoIP providers such as Phone Power and Yak. Phone Power offers an unlimited North America wide plan which only costs $7.40 per month, while Yak offers basic home phone plan in Canada for only $4.75 per month. The competitiveness factor was certainly not taken into account by Lightspeed when coming up with the pricing for their home phone plan.

All in all Lightspeeds’ Dolphin Global Tel needs a revamping not only in the pricing department but the features as well. Furthermore, no comprehensive list was provided for the international calling rates that Lightspeed wishes to implement. The real shocker is the fact that this plan is not truly unlimited. The terms and conditions implemented by Lightspeed state two things in regards to the usage of this plan. A user who has placed 20 inbound or outbound calls in a 24-hour cycle, or has used 2,500 minutes in a calendar month will be put under review for excessive usage. The 20 call limit in a 24-hour cycle is entirely ludicrous. Lastly, it is important to mention that Lightspeed doesn’t offer any VoIP plan without a contract. These contracts last 12 months in total, and have a $100 cancellation fee!

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
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