Lightspeed is a telecommunications provider which focuses its services in Western Canada. Having been founded in 1994, Lightspeed has progressed very well over the past two decades. Lightspeed’s headquarters can be found at 200 – 6960 Royal Oak Ave, Burnaby, British Columbia, V5J 4J2. Lightspeed has been voted as the number one internet service provider in Western Canada, and prides itself on providing quick customer support! Lightspeed provides internet services, VoIP solutions as well as long distance services, making them very diverse in the world of telecommunication. They make their customer support readily available Monday to Friday and even allow users support hours on the weekend, which is something other service providers should also be doing.
Lightspeed offers a basic residential VoIP plan that is available only in British Columbia and Alberta. Lightspeed offers its VoIP plans through a different website and named called Dolphin Global Tel. They offer a basic home phone plan, a Canada Wide one, as well as a global home phone plan. The Canada wide plan comes with a price tag of $19.95 per month, and a handful of appealing features. However the price is very questionable if compared with other prominent VoIP providers such as Phone Power and Yak. Phone Power offers an unlimited North America wide plan which only costs $5.99 per month, while Yak offers basic home phone plan in Canada for only $4.75 per month. The competitiveness factor was certainly not taken into account by Lightspeed when coming up with the pricing for their home phone plan.
A very disappointing factor we noticed about Lightspeed services is the fact that they provide many useful features as costly add-ons, whilst other providers offer these services inclusive to the plan. For example; fax to email services are only available to customers for an extra $8.95 per month, whilst only allowing 40 inbound pages per month. Secondly, the voicemail to email service is also being implemented as a charged add-on for the price of $2.95 per month. Both services are offered by other VoIP providers inclusively to the plan. Perhaps the most disappointing factor we noticed about the features was that no smart app is provided with this service.
All in all Lightspeeds’ Dolphin Global Tel needs a revamping not only in the pricing department, but the features as well. Furthermore no comprehensive list was provided for the international calling rates that Lightspeed wishes to implement. The real shocker is the fact that this plan is not truly unlimited. The terms and conditions implemented by Lightspeed state two things in regards to the usage of this plan. A user who has placed 20 inbound or outbound calls in a 24 hour cycle, or has used 2,500 minutes in a calendar month will be put under review for excessive usage. The 20 call limit in a 24 hour cycle is entirely ludicrous. Lastly it is important to mention that Lightspeed doesn’t offer any VoIP plan without a contract. These contracts last 12 months in total, and have a $100 cancellation fee!