HeroNet Reviews and Plans

HeroNet was founded very recently back in 2014, and within these six years, they have gained a lot of positive footing in the telecom world.

They pride themselves on the exquisite internet and VoIP services and they offer their services across Quebec and Ontario. They have a wide variety of cable and FTTN plans that are tailored to match the specific needs of customers, as well as unique VoIP plans tailored to meet the needs of unique clientele. All of their plans are unlimited which may seem to be a great deal but it doesn’t always work out that way. Some customers like doing light browsing, or streaming and do not engage in downloading large files, and for these customers, a capped plan with a lower price is the best option. However, our focus will be retained to review one of Heronet's prominent residential phone plans to see how they contend against the competition.

Heronet offers a Canada wide calling plan which costs a total of $15.88 per month. This plan has unlimited calling minutes across Canada and does offer a variety of features. However the pricing on this plan is far too high in comparison to many of the other service providers that offer Canada wide, and North America wide calling plans! For example, PhonePower charges only $5.99 per month for an unlimited plan for the entirety of North America!  Furthermore, VoIPo offers a North America wide plan as well which only costs $6.21 cents per minute. In all regards, the pricing that HeroNet is implementing is a bit too high!

HeroNet did not portray the international calling rates that they implement. Upon conversing with a HeroNet representative we were told that calling cards are a far more viable option, thus posting the list of international rates would be pointless. This just tells us that the international calling rates which HeroNet offers are too high to give any real consideration. Though we did like honesty!

HeroNet does offer a comprehensive amount of features, but there was no mention of a smart app. The integration of smartphones with the VoIP service is very important considering everyone is much more comfortable using their personal devices rather than a cordless phone. Hence not providing a smart app to customers is rather counterproductive in trying to gain a large amount of clientele.

From the pricing to the features, HeroNet Home Phone just does not compare well against the Best. There are far better options in terms of pricing, international rates, and pricing to consider HeroNet! HeroNet must rework the pricing on this plan and also add a smart app to the round of their VoIP Home Phone service!

Features

Call Blocking
Conference Calling
BYOD:
Smartphone App:
Call Forwarding
Call Hold
Caller ID Name:
Enhanced VoiceMail:

Call Blocking
Conference Calling
Fax Capabilities
Fax to Email
Call Forwarding
Call Hold
Call Transfer
Music Hold
Caller ID Name:
Call Waiting:
Web Management:
Do Not Disturb:
Multiple Users:
Area Code Selection:
Extra Number:
Toll Free Numbers:
BYOD:
Desktop App:
Smartphone App:
Enhanced VoiceMail:
VoiceMail to Email:

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