GTA Telecom Reviews & Service Offerings

Maple Leaf Company Info
GTA Telecom
GTA Telecom

GTA Telecom

Website: gtatel.com
Services: Cable, FTTN
Availability: ON & QC
Monthly Price: $39.95 CAD

1-855-462-5349

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Home Phone

Home Internet

Business Phone

Business Internet

 

Reviews Stats

When reviewing GTA Telecom Gonevoip visitors usually feel Feeling disappointed disappointed !
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July 23, 2019
Review Helpful? 0 Yes No 0
Submitted by: Aiden (Toronto , ON)
Feeling angry Angry Rating 👎

Im heavily disappointed in my internet provided GTA Telecom

When my family first started with this company around last July we were thrilled with the internet speed and connection. However as the weeks went by the internet started to crash up to 10 times a day and the overall speed was just slower. The tech support was so bad i would call them and they would have me on hold for up to 10.5 hours. An example of this was when earlier this Febuary my internet went out for a week straight and the Rogers technician told us it was the modem so instead of sending us a new modem the day or upcoming days it took them 12 days to give us a new modem and it took them a week to send a technician to fix my internet. Overall i am extremely disappointed because there customer support is god awful and the way they treat and handle customer issues and service is just as bad.
June 6, 2018
Review Helpful? 15 Yes No 0
Submitted by: Ramon (BRAMPTON , YU)
Feeling disappointed Disappointed Rating 👎

Service and connection

The cost of service is appealing but frustrated and very un happy in overall aspect.

No Live 24/7 support, communication thru emails, responce time 2 to 8 hrs.

It was so good on first week then drop connection 3 to 6 times a day report thru email as NO LIVE SUPPORT TECH.. replace modem after 3rd day and new modem connection got worsen.

Requested a home service and still cant figure it out Rogers Tech said is the modem again but GTA wont believe the report of rogers technitian offer to move Bell connection.. its been over 4 day no comformation of Bell connection appointment.

Today June 5th the entire service is down from 12 noon and it 10:30 pm.still no connection un able to resolve issue.

Im leaving GTA Telecom
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$39.95 Shipping: $ Other: $59 No

Download: 75 Mbps

Upload: 10 Mbps

Cap:

Overage:

GTA Telecom is a relatively young entrant in the Canadian ISP space. Debuted in June 2017. GTA Telecom covers the areas of the Greater Toronto Area and Greater Montreal. The head office of GTA Telecom is in Markham, Ontario.

Let us focus now the review on the home Internet plans from GTA Telecom. 

We shall start by saying all of GTA Telecom internet plans are with unlimited usage. We shall add there are in total 7 internet plans, 5 Cable internet and 2 Fibre Internet. Below we review the main characteristics of all plans.

Cable 40

  • 40 Mbps Down / 10 Mbps Up
  • Monthly $29.95

Cable 60

  • 60 Mbps Down / 10 Mbps Up
  • Monthly $39.95

Cable 75

  • 75 Mbps Down / 10 Mbps Up
  • Monthly $39.95

Cable 120

  • 120 Mbps Down / 10 Mbps Up
  • Monthly $59.95

Cable 150

  • 150 Mbps Down / 10 Mbps Up
  • Monthly $49.95

As GTA Telecom serves on the footprint of Rogers and Cogeco cable networks, depending on your area is the speeds you'll get. 

For all plans there is a $10 flat-rate shipping anywhere within the greater Toronto area, Montreal area was not listed.

You can use your own compatible modem if you prefer. Please note that you will need to provide GTA Telecom with the MAC Address and Serial Number for your modem during the registration process. 

For example, the following modems are compatible for use with the Cable 150 Internet Plan: Cisco DPC3848N, Cisco DPC3848V, Hitron CDA3, and Technicolor DPC3848V

If you don't have a modem you can get a free rental, with a $59 deposit. Also, you can buy a Wi-Fi router for $69 or rent one for $5.95 per month. Or use your own.

The two FTTN plans are from the Bell network. Though unfortunately are from the older Bell network, so speeds are not as fast. The FTTN packages offer 50 Mbps Down / 10 Mbps Up at $39.95 The lower tier FTTN package is 25 Mbps Down / 10 Mbps Up at $34.95. You can get your own DSL modem/home router or get one rent-free, which again is $59 for a ZTE Home Gateway.

In all GoneVoIP's reviews finds GTA Telecom Home Internet does have some competitive alternatives for the heavy internet users in the Toronto GTA area. The FTTN packages are less attractive, one certainly wonders why even bother to offer these. Though the reality is that in certain markets and areas is the only way to get highspeed internet. 

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
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How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In �
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