Fongo Reviews and Plans

Provider Summary Information
Fongo
Fongo

Fongo

Website: www.fongo.com
Devices: iPhone, Android & Windows PC
Coverage: AB, BC, MB, NB, NF, NS, ON, PEI, QC & SK
Monthly : $4.95 CAD

1-855-462-5349

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Home Phone

Home Internet

Business Phone

Business Internet

 
FACT: When reviewing Fongo visitors in most cases feel Feeling happy happy!!
Rating
19
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5
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All Reviews

May 18, 2021
Review Helpful? 1 Yes No 0
Submitted by: Stef (Laval , QC)
Feeling disappointed Disappointed Rating 👎

You get what you pay for

The website is as basic as it can be, giving you access to minimum information and if you need support you have to open a ticket and wait at least 24h to get back to you by email.
You do not have access to more than 2 months calling history and once you activatre the 'World Credits Auto-Recharge' feature you cannot stop it without opening a ticket.
If they charge twice by mistake you wait forever to figure out what happened and good luck getting your money back.
I was charged $20 when I already had that amount as balance in my account but the extra charge did not appear in my account. Who knows where that money go?!
Pay more for a reliable service!
October 26, 2020
Review Helpful? 3 Yes No 1
Submitted by: Alex (Toronto , ON)
Feeling happy Happy Rating 👍

Great affordable phone service

I've switched from Fido home phone to Fongo since 2 months ago and I'm very happy with Fongo's phone service.
Now I'm paying only $5 per month instead of $20.

Thank you Fongo!
July 23, 2020
Review Helpful? 3 Yes No 0
Submitted by: Zach (Winnipeg , MB)
Feeling disappointed Disappointed Rating 👎

Poor incomeing calls

My incoming calls fail to ring on my phone. Some of my contact has said they get a message "no circuit available" It seems like this happens during peak work hours.

Reply from: McRyley
September 23, 2020
Same thing here, was Tech Support ever available to fix the issue?
It cost me $25 to port in a number that won't ring...
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Setup Fee Long Distance Rates
$59

Canada: FREE
USA: $0.02
Intl. Minutes: 0

Fongo was established in 2012, is a sister company of Fibernetics HQ in Cambridge, ON. At first, the focus was to deliver mobile dialer Apps using mobile VoIP. Dell VOICE was a marketing effort to explore the mobile VoIP space, which ultimately Dell decided to abandon the initiative and subsequently all subscribers were moved to Fongo/Fibernetics. Fongo also provides desktop Apps.

Fibernetics also owns Freephoneline.ca which provides a free number and Canadian calling to most Canadian cities for free. Shall be noted Wordline.ca is the commercial implementation of the same service. Dell VOICE/Fongo and/or Freephoneline may be good/cheap alternatives but continue to be plagued by reliability issues and Fongo customers reviews often observe a poor customer support experience along with the low or unreliable quality of service.

Also shall be noted Fongo started charging $0.04 connection fees to all calls that are outside their FREE calling cities. This is in addition to the $0.02 Fongo charged for calls outside the denominated FREE calling zones.  The Fongo Free Calling zone has more than 700 cities/towns, across the ten Canadian provinces and in more than 30 metropolitan areas.

Fongo does support number porting, but in which case there is an additional fee of $9.95 or $25, depending on when you do the transfer. It's cheaper to order the transfer during registration.

The setup fee of $59 includes a locked pre-configured ATA, in which you'll still have to also add $14.95 for shipping.

Early in 2013 Fongo made a very public offer for Wireless carrier Freedom Mobile, but that was a publicity stunt and not a serious offer. Nonetheless, it showed intriguing and for now, largely unaccomplished grandiose ambitions.

In all Fongo presents an alternative in the Home Phone market, but if looking for a Home Phone a no-frills offering deal may be better with Talkit or VoIP Much (more features) and if looking for more rich features, free number transfer, a mature provider will find Phone Power as being one of the top providers.

Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark

Can you use an existing phone number that is registered to me


Hi Barry, Technically yes. For that matter most VoIP Home Providers are capable to porting most of the phone numbers. Note some phone numbers may not be available for porting, some old Bell lines for example. Though that is something outside the VoIP Home Phone provider; since Bell or whomever hosts the number have to upgrade the infrastructure first. Also note in the case of Fongo, they charge $25 + Tax to port the number. While the charging for number portability is not unusual, most providers nowadays do this for free. Hope this was helpful. The GoneVoIP Team

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when will you provide numbers for area code 709, Newfoundland??

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can I use zoiper with your service?

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How to file a complaint against a Provider

If you feel you have a valid complaint against your telecom provider, you are not alone. According to an article in the Financial Post complaint rates rose dramatically in 2017-2018 by a staggering 57%. In fact, the Commission for Complaints for Telecom-television Services (CCTS) reported even more startling numbers with a 75% increase in complaints between August 2017 and January 2018. Most issues revolve around non-disclosure and people finding that their contracts have been inaccurately outlined by provider representatives. GoneVoIP offers an
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To check our most updated list of popular providers please follow this link. Annually the GoneVoIP platform receives about half a million visitors. In general, the visits tend to be spread over the more than 490 service providers found in the GoneVoIP platform, though there are trends and patterns GoneVoIP team of specialists observe. This year more than in any previous before, the top 5 most viewed pages of 2018 correspond to Internet Providers. The majority of searches are related to finding
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