Fido Reviews & Service Offerings

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Services: Wireless
Availability: ON
Monthly Price: $65.00 CAD

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When reviewing Fido Gonevoip visitors usually feel Feeling angry angry !

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May 8, 2017
Review Helpful? 6 Yes No 12
Submitted by: Bahare (Montreal , QU)
Feeling angry Angry Rating 👎

No one responsible

made a mistake and transferred more than 500 Canadian Dollar to my fido account .I called fido customer service many times till now every time they told me I will send you your check and money back I asked them when they answered it takes 3 weeks time after one month and half they told me It isn't possible to send my money back .Evert time I asked them to talk with a person responsible they told me they are.But I told you there is no one responsible in Fido company they just talk no action at all.No one knows How I could get my money back from the Fido account. I want to see a person not just talk to many person that they have just sit there to say it is in process and no one knows the answers.Why there is no one to see for this situations.Just different speaker no action.
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$65.00 Shipping: $49.99 Other: $ No

Download: 75 Mbps

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Fido Solutions is a telecommunications provider serving all of Canada. Fido’s HQ is in Montreal. Microcell Solutions Inc. originally launched the company ‘Fido’ in 1996; however, in 2004, Microcell Solutions was bought by the Rogers Communications, and Fido became part of their sprawling media conglomerate. Since then, Fido became officially known as Fido Solutions. For the purposes of this article, we will refer to them as ‘Fido’ or ‘Fido Internet’.

Fido is mainly known for its mobile plans, but in late 2015 the company began offering Home Internet packages in Ontario only. In our review of Fido’s new Internet availability in Ontario, we will take a look at the plans they offer up, and see how they stack up against Gonevoip’s top three ISPs. We’ll also take a look at the difference between their plans vs. their parent company Rogers’ plans.

Fido Home Internet currently offers 4 main plans which we will describe below;

  • Download speed up to 5 Mbps @ $35/month (50GB)
  • Download speed up to 30 Mbps @ $50/month (unlimited)
  • Download speed up to 75 Mbps @ $65/month (unlimited)
  • Download speed up to 150 Mbps @ $75/month (unlimited)

Fido Home Internet offers free Wi-Fi rental modems and 24-7 tech support. All pricing noted does not include taxes. An installation fee of $49.99 may be required, depending on the location.

Rogers does not offer a plan with specifications equivalent to those of Fido’s plans. Their most similar plan (Rogers Ignite 150u) comes in at $89.99 for 150 Mbps download speeds and 15 Mbps upload speeds. Therefore, the price is slightly cheaper for Fido wireless Home Internet over Rogers Cable Internet, if not identical.

In GoneVoIP's review of Fido Home Internet deals, we find Fido Home Internet is essentially the same as what our review of Rogers Cable Internet is. The reliability and general high quality of the service cannot be denied but the price is considerably higher than most other ISPs. Fido (and Rogers) are three times as expensive as other internet Providers. Take Altima or CIK for example. If you adjust Fido’s pricing to account for the lower speeds offered by those companies, the difference in price is still huge.

The move to Home Internet by Fido is a way for Rogers to capitalize on its excellence in terms of Internet speed and quality and try to influence that competitive advantage as a temptation for people to sign up with Fido Mobility and bundle the Internet at a cheaper price (to make it seem like you are getting a deal). The idea is to increase their share in the mobile market more than offering an affordable Internet connection. At a quick glance, the prices seem to be somewhat cheap with Fido Home Internet, but closer inspection reveals that they are nearly identical than that of Rogers but advertised in a different way which makes it seem cheaper.  

If you are already are an existing Fido mobile customer, the pricing is still very high but the company is worth considering. Otherwise, if you’re willing to pay these prices - you may as well go with Rogers and at least have a wider variety of options. Do not switch to Fido Mobility just to take advantage of the new Fido Internet option at a so-called cheaper price. 

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