Fido Reviews & Service Offerings

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When reviewing Fido Gonevoip visitors usually feel Feeling angry angry !

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5 persons found the following review useful
May 8, 2017
Submitted by: Bahare (Montreal , QU)
Feeling: Feeling angry Angry
Overall Rating: Rating
Would Recommend? NO

No one responsible

made a mistake and transferred more than 500 Canadian Dollar to my fido account .I called fido customer service many times till now every time they told me I will send you your check and money back I asked them when they answered it takes 3 weeks time after one month and half they told me It isn't possible to send my money back .Evert time I asked them to talk with a person responsible they told me they are.But I told you there is no one responsible in Fido company they just talk no action at all.No one knows How I could get my money back from the Fido account. I want to see a person not just talk to many person that they have just sit there to say it is in process and no one knows the answers.Why there is no one to see for this situations.Just different speaker no action.
Do you find this review useful? 5 Yes No 11 Report abuse
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Fido Solutions is a telecommunications provider serving all of Canada. Fido’s HQ are in Montreal. Microcell Solutions Inc. originally launched the company ‘Fido’ in 1996; however, in 2004, Microcell Solutions was bought by the Rogers Communications, and Fido became part of their sprawling media conglomerate. Since then, Fido became officially known as Fido Solutions. For the purposes of this article, we will refer to them as ‘Fido’ or ‘Fido Internet’.

Fido is mainly known for their mobile plans, but in late 2015 the company began offering Internet packages in Ontario only. In our review of Fido’s new Internet availability in Ontario, we will take a look at the plans they offer up, and see how they stack up against Gonevoip’s top three ISPs. We’ll also take a look at the difference between their plans vs. their parent company Rogers’ plans.

Fido Internet currently offers two main plans called the Fido Internet 30 plans.

The Fido Internet 30 plans are available with either a 300 GB or an unlimited monthly data usage option.

The 300 GB plan is $50 per month for eligible Fido customers or $60 per month for non-Fido customers. Note that to be an eligible customer, you need to be verified as “an existing Fido Mobile postpaid account holder”. Additional data usage beyond the monthly limit of 300 GB is an additional $1 per GB (with a maximum cap of $50 additional dollars per month).

The Unlimited Fido Internet 30 plan is $50 per month for all “eligible Fido customers” and $75 per month for all other customers. This plan obviously offers unlimited monthly data usage, but that is the only disparity between the two plans beyond the price. Both plans come with up to 30 Mbps download speeds and up to 5 Mbps upload speeds.

Fido Internet offers free Wi-Fi rental modems and 24-7 tech support. All pricing noted does not include taxes. An installation fee of $49.99 may be required, depending on the location.

Rogers does not offer a plan with specifications equivalent to those of Fido’s plans. Their most similar plan (Rogers Ignite 250u) comes in at $67.99 for 30 Mbps download speeds and 5 Mbps upload speeds. However, it only offers 200 GB data allowance. For an unlimited option, you would need the Rogers Ignite 100u, which checks in at $87.99 but also comes with 100 Mbps download speeds and 10 Mbps upload speeds. To get what Fido is offering at Rogers, the price point would probably fall right in the middle of those two plans at $77.99 (based on the previous two plans mentioned). Therefore, the price is very similar for both Fido and Rogers Internet, if not identical.

In our review of Fido jumping into the Internet game, their review is essentially the same as what our review of Rogers. The reliability and general high quality of the service cannot be denied but the price is considerably higher than most other ISPs. Fido (and Rogers) are three times as expensive as Gonevoip’s top three Internet providers: Yak, Teksavvy, and Distributel. If you adjust Fido’s pricing to account for the lower speeds offered by those companies, the difference in price is still huge.

The move to Internet by Fido is a way for Rogers to capitalize on its excellence in terms of Internet speed and quality and try to influence that competitive advantage as a temptation for people to sign up with Fido Mobility and bundle the Internet at a cheaper price (to make it seem like you are getting a deal). The idea is to increase their share in the mobile market more than offering a cheaper alternative of Internet. At a quick glance, the prices seem to be cheaper with Fido, but closer inspection reveals that they are nearly identical than that of Rogers but advertised in a different way which makes it seem cheaper.  

If you are already are an existing Fido mobile customer, the pricing is still very high but the company is worth considering. Otherwise, if you’re willing to pay these prices - you may as well go with Rogers and at least have a wider variety of options. Don’t switch to Fido Mobility just to take advantage of the new Fido Internet option at a so-called cheaper price. 

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