Dial Tone Canada Reviews & Service Offerings

Dial Tone Canada
Maple Leaf Company Info

Maple Leaf Rating

Gonevoip's Opinion: Rating
Users Rating: Rating
Number of Reviews: 3

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Dial Tone Canada2
Dial Tone Canada

Dial Tone Canada

Website:
Devices:
Availability:
www.getdialtone.com
N/A
Unknown

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Monthly Fee Setup Fee Other Fees Long Distance Rates
$17.99

Canada: FREE
USA: FREE
Intl. Minutes:

Dial Tone is the consumer brand used by CanadaDirect.com to offer VoIP services to residential users. CanadaDirect is HQ in Dorval, Quebec. The plans in general are priced on the mid to high when compared to our top providers. It does have some of the typical features though lacks apps for desktop/smartphone - putting it at a disadvantage with Phone Power not only in price but also in flexibility.

Also another draw-back is that one cannot complete online the registration, rather has to wait for the call-back of their agents.. with the negative aspects that usually means the agents are likely mandated to be up-selling packages. In all we believe there is anything exceptional about Dial Tone Canada VoIP offer.

Maple Leaf Features

Call Blocking Checkmark
Conference Calling Checkmark
BYOD: Checkmark
Smartphone App: Checkmark
Call Forwarding Checkmark
Call Hold Checkmark
Caller ID Name: Checkmark
Enhanced VoiceMail: Checkmark
 

Reviews Stats

Rating
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Rating
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Rating
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Rating
2

Top Positive


Submitted on: July 25, 2014
Submitted by: MEL(Barrie, ON)
Overall Rating: Rating
Would Recommend? YES

Needed to Reset Daily

Friendly, patient, polite support. Service often failed, including no dial tone, no incoming calls (sometimes all went to message and were recorded as wav attachment, but attachments were only playable on old laptop, not on iPhone or Nexus tablet). First, it was definitely a bad device (replaced at no charge), then it definitely was a bad supplied CAT 5 cable(replaced at my cost), then definitely the old phone on one jack, then it definitely was the replacement cable being a CAT 6 not CAT 5 (replaced again at my cost), then I gave up after continued daily resets.


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Top Critical


Submitted on: December 16, 2014
Submitted by: Alan Gooding (London, ON)
Overall Rating: Rating
Would Recommend? NO

An absolute ripoff!

After installing "the device", we were unable to make long-distance calls, and some local calls were tagged as long distance. We called DialTone (aka ComparAction) many times and asked them to fix this but they had no solution,so we sent back the device (a little late, unfortunately) and they charged us $90.00 for late return. This is an absolute ripoff,as the device cost about $4.50 to make. We complained about this but ... ody was willing to refund our pension money. A lesson hard learned...
CARP recommended ComparAction and we will be writing to them with a strong complaint.


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All Reviews

October 9, 2015
Submitted by: Chet Skibinski (Guelph, ON)
Overall Rating: Rating
Would Recommend? NO

Unacceptable

Incoming calls: 2 rings, then nothing more - becomes a "Missed Call".
Phoning support number: "not in this area". In other words, no support response.
Do not confuse Dialtone Canada with Dial Tone - different companies, misleading. Cheaper and more competent VoIP providers are available. I'm trying Phone Power - so far, much more impressive at lower cost (take advantage of the 30 day trial period).
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December 16, 2014
Submitted by: Alan Gooding (London, ON)
Overall Rating: Rating
Would Recommend? NO

An absolute ripoff!

After installing "the device", we were unable to make long-distance calls, and some local calls were tagged as long distance. We called DialTone (aka ComparAction) many times and asked them to fix this but they had no solution,so we sent back the device (a little late, unfortunately) and they charged us $90.00 for late return. This is an absolute ripoff,as the device cost about $4.50 to make. We complained about this but ... ody was willing to refund our pension money. A lesson hard learned...
CARP recommended ComparAction and we will be writing to them with a strong complaint.
Do you find this review useful? 0 Yes No 0 Report abuse
July 25, 2014
Submitted by: MEL (Barrie, ON)
Overall Rating: Rating
Would Recommend? NO

Needed to Reset Daily

Friendly, patient, polite support. Service often failed, including no dial tone, no incoming calls (sometimes all went to message and were recorded as wav attachment, but attachments were only playable on old laptop, not on iPhone or Nexus tablet). First, it was definitely a bad device (replaced at no charge), then it definitely was a bad supplied CAT 5 cable(replaced at my cost), then definitely the old phone on one jack, then it definitely was the replacement cable being a CAT 6 not CAT 5 (replaced again at my cost), then I gave up after continued daily resets.
Do you find this review useful? 0 Yes No 0 Report abuse
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we have been with dialtone since 2013. currently their customer phone # and their online link are not available. i think they have gone out of business.?

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(3) Reviews + (0) Replies: 3

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