Cooptel Reviews & Service Offerings

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Availability: QC
Monthly Price: $32.95 CAD

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When reviewing Cooptel Gonevoip visitors usually feel Feeling angry angry !

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September 10, 2018
Review Helpful? 0 Yes No 0
Submitted by: neil kennedy (montreal , QU)
Feeling angry Angry Rating 👎

They provide decent service ONLY once threatened with federal reporting

They stole service back from this customer for years, by fabricated slow connection, that is , bandwidth throttling disguised as poor wiring or modems. This pack of liars quickly restored working service after a CTTS notification. They can't be trusted at all and are no different from B(H)ell.
January 26, 2018
Review Helpful? 0 Yes No 0
Submitted by: ahmad (Sherbrooke , QU)
Feeling angry Angry Rating 👎

never get it

They never provide what promised, and there is always interruption, meaning that some times for a whole 24 hours, you do not have access to internet. this was like a pain in the ass which I had for two months.
The customer support is from 8:30 to 21:00.
When the interruption is after 21:00, you do not have any access to them to complain, and this makes you go really crazy.
Never suggested.

Reply from: neil
September 10, 2018
Report them to the federal CTTS. Since what you described is theft of service, i.e, bandwidth throttling and company pressure on the customer to buy an expensive and useless modem to 'fix' the service, that is your best alternative. They 'fixed' the service remotely the very day they received notice from the feds of the complaint. I was robbed of three years of decent service from them. Ask for compensation too. Don't let them off the hook!
October 26, 2017
Review Helpful? 0 Yes No 0
Submitted by: Dominic Brousseau (Roxton Falls , QU)
Feeling angry Angry Rating 👎

Horrible service

I've had this service for about two years. Every evening, my internet would either slow down to a crawl or cut off completely. We kept calling, almost everyday, and nothing ever fixed it. We since switched to Videotron, and our internet's been perfect since.
2/10 because the tech guys were kind enough when we called
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$32.95 Shipping: $90.00 Other: $60.00 No

Download: 10 MBPS

Upload: 1 MBPS

Cap: 75 GB

Overage: $2

Cooptel is a Quebec-based telecommunications provider. The company’s headquarters are in Valcourt, Quebec. They also have offices in Montreal, Quebec and Sherbrooke, Quebec.

Interestingly, the company’s webpage states the company was founded in 1944 – making it one of the older telecommunications providers in Canada.

The company was originally known as the ‘Cooperative Union Valcourt Telephone’ before changing its name to the ‘Valcourt Telephone Cooperative Association’.

In 1979, again the name was changed to the ‘Valcourt Telephone Co-Op’. Now the company is known simply as ‘Cooptel’ and their website states they are the only telecommunications cooperative in Quebec. There are only a few in Canada overall such as Mornington and Hay Communications.

This is, therefore, a very interesting company to review as we rarely see the cooperative model applied to telecommunications providers, as at least 90% of Canadian firms (if not more) are privately owned non-cooperative firms.

If you are unaware of the exact definition of the cooperative, it is defined as a legal entity, in which persons or companies that have common economic and social needs and which combine to operate a business in accordance with the rules of cooperative action.

But enough with the history and definitions. What pricing does Cooptel offer?

In our review of Cooptel, we will not only look at pricing and features but attempt to get a handle on how the cooperative aspect changes the dynamic for the consumer.

Quite simply, you must pay a $10 membership fee to be able to have the option of using Cooptel’s Internet. The membership fee gets you a share, which gives you annual dividends and perhaps, more importantly, voting rights.

Once you have purchased your share, you now have access to their Internet plans. Cooptel has five main plans which are nameless.

The first one comes in at $32.95 per month and grants you download speeds of up to 10 MBPS and upload speeds of up to 1 MBPS. There is a 75 GB cap on data usage.

The second plan is $42.95 per month and includes download speeds of up to 15 MBPS and upload speeds topping out at 5 MBPS. The bandwidth total increases to 100 GB.

The third plan costs $64.95 per month and gives out download speeds of up to 25 MBPS and keep s download speeds at 5 MBPS. This plan has a 125 GB data usage cap.

The fourth plan costs $84.95 and offers increases across the board including download speeds of up to 50 MBPS and upload speeds of up to 10 MBPS to go along with a data usage cap at 250 GB.

The final plan is the most expensive at $104.95 per month. The download speeds dramatically increase to 100 MBPS while the upload speeds double to 20 MBPS and the data usage goes up to 300 GB.

You can also add $10 to any plan to make it unlimited. Installations run you $90 plus the modem will run you anywhere between $60-$95.

In our review of Cooptel, we love a telecommunications cooperative company as a concept. But we hope that if you are paying a membership fee we feel that the membership benefits don’t quite outweigh the costs. Obviously, a membership grants you a vote on how the company is run and dividend payments which come up your Internet costs, but those costs are very high. That may equate to higher dividend payments which make it all worth it but we are not quite convinced yet. Cooptel is definitely worth exploring though.

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