CiteNet Reviews & Service Offerings

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Gonevoip's Opinion: Rating
Number of Reviews: 0




DSL & Dry-Loop

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Monthly Fee Setup Fee Contract Speed Monthly Usage
$34.95 Shipping: $ Other: $50 Yes

Download: 6Mbps

Upload: 800kbps



CiteNet internet was founded in Quebec back in 1994 and has been operating as a telecommunications provider ever since then. CiteNet provides telephone service, VoIP, residential and business internet solutions and long distance services. Back in 2006 CiteNet joined the Pathway Group of Companies which is a collection of other telecommunication providers; namely Pathcom, Teliuvo, and Netpulse-Services. An important aspect to note about CiteNet services is that it offers internet solutions nationwide. The headquarters of CiteNet can be found at 95 Apple Creek Blvd, Markham, ON, L3R 1C7.
CiteNet offers one highspeed residential plan which they call the FastPath Residential service. This plan comes with download speeds of up to 6 mbps and upload speeds of up to 800 kbps. This plan is offered with an unlimited usage cap and can be attained for $24.95 for the first three months and $34.95 subsequently. This is a rather economical price considering customers are getting an unlimited bandwidth cap. Yak offers a residential internet plan which has a download speed of up to 6 mbps and an upload speed of up to 1 mbps. This plan has a usage cap of 60 GBS per month and costs a total of $29.95 per month. However if customers opt into unlimited service with this plan, an extra monthly charge of $10.00 would be added to the bill. For unlimited service with Yak’s basic plan a customer would be paying $39.95 per month, while with CiteNet they would be paying $34.95!
Though this plan is economically friendly we found out that the price on the first three months is only reduced if the customer opts into a twelve month agreement. The activation fees of $50.00 are also waived if the customer agrees to the contract. We found this aspect of the service to be disappointing as it would raise the suspicion of customers. The termination charge with this contract is set at $150.00! If a new customer is not satisfied with the service having only used it for a month or so, they are either going to have to keep using the service, or pay a handsome fee of $150.00. 
Everything was right with this plan until we came across the fact it is offered on a contractual basis. However, without the contract the plan specifications are the same but the customer would be paying $34.95 from the first month, which in all fairness is still not that bad of a price. Baiting customers into a contractual agreement is a very common marketing ploy used by many service providers and it is not appreciated at all!

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