CiteNet Reviews and Plans

CiteNet internet was founded in Quebec back in 1994 and has been operating as a telecommunications provider ever since then. CiteNet provides telephone service, VoIP, residential and business internet solutions and long-distance services. Back in 2006, CiteNet joined the Pathway Group of Companies which is a collection of other telecommunication providers; namely Pathcom, Teliuvo, and Netpulse-Services. An important aspect to note about CiteNet services is that it offers internet solutions nationwide. The headquarters of CiteNet can be found at 95 Apple Creek Blvd, Markham, ON, L3R 1C7.

CiteNet offers one highspeed residential plan which they call the FastPath Residential service. This plan comes with download speeds of up to 6 Mbps and upload speeds of up to 800 kbps. This plan is offered with an unlimited usage cap and can be attained for $34.95. This is a rather okay price considering customers are getting an unlimited bandwidth cap. 

The other plans are:

• 10 Mbps Download, 1 Mbps Upload at $42.95 / month
• 15 Mbps Download, 10 Mbps Upload at $49.95 / month
• 25 Mbps Download, 10 Mbps Upload at $59.95 / month

The activation fees of $50.00 are also waived if the customer agrees to the contract. We found this aspect of the service to be disappointing as it would raise the suspicion of customers. The termination charge with this contract is set at $150.00! If a new customer is not satisfied with the service having only used it for a month or so, they are either going to have to keep using the service or pay a handsome fee of $150.00. 

Everything was right with this plan until we came across the fact it is offered on a contractual basis. However, without the contract, the plan specifications are the same but the customer would be paying $34.95 for the first month, which in all fairness is still not that bad of a price. Baiting customers into a contractual agreement is a very common marketing ploy used by many service providers and it is not appreciated at all!

Features

Web Email Access:
Online Chat Support:
Feature 24x7 Support:
Unlimited Bandwidth:
Own Modem:
Rent Modem:
Combo Wireless Modem:
Fixed IP Available
DHCP IP
Extra Protection Plan
DSL
Cable
Email Accounts