Carry Telecom Reviews & Service Offerings

Carry Telecom
Maple Leaf Company Info
Carry Telecom
Carry Telecom

Carry Telecom

Website: www.carrytel.ca
Services: Cable, FTTN & DSL
Availability: ON, QC & NB
Monthly Price: $24.99 CAD

647-560-4448

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46 4.5 reviewCount Get Free Quotes

Home Phone

Home Internet

Business Phone

Business Internet

 

Reviews Stats

When reviewing Carry Telecom Gonevoip visitors usually feel Feeling satisfied satisfied !
Rating
9
Rating
21
Rating
2
Rating
0
Rating
13

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February 12, 2020
Review Helpful? 0 Yes No 0
Submitted by: Coraga (Wasaga Beach , ON)
Feeling satisfied Satisfied Rating 👍

Cheap reliable internet

Use Promotion code: CE88491(for Cable Plan) or Code: CE73793 (for Fiber Plan) and get $10 off
February 11, 2020
Review Helpful? 0 Yes No 0
Submitted by: marc doucet (Thorold , ON)
Feeling disappointed Disappointed Rating 👎

Internet speed ..

I am truly disappointed.. Actually looking at other providers.. My internet speed is supper slow, not even near what I am paying for.. If your read the fine print.. It says they do not garantee the speed that you have purchased. I am constantly having slowdowns and interuptions
February 7, 2020
Review Helpful? 1 Yes No 0
Submitted by: Tim (Markham , ON)
Feeling angry Angry Rating 👍

Random Service Outage

My line with CarryTel was randomly cut off mid-day from Jan 28 through Feb 3. Called in many times to coordinate with support technicians to no avail, they tried re-provisioning my internet multiple times and I picked up a new modem at their suggestion which did not solve the issue. They mentioned that they would need a technician visit but that was originally scheduled nearly a month out Feb 25 (!?!?!) and I called in again multiple times to escalate and ask them to call Rogers directly to communicate the urgency (I work out of my home multiple times a week). Multiple promised follow up calls from them never came or came days late with no added information. I again called in and they said they had scheduled an earlier date of Feb 13 (absolutely unacceptable as essentially a residential utility in this day and age). There are serious issues with their process if something goes wrong as they can't do anything except through email, I literally implored them multiple times to pick up the phone to call Rogers directly (I work in the tech industry so I know how escalations actually work and emails are not it).

The worst part was my line came back on it's own, and I received a call a day later from Support telling me the earliest they could get the Rogers technician in was Feb 13 - so they had 0 idea of the line being back up.

I asked for a detailed explanation of what happened as there are literally no external factors that could have dropped the connection from that first date (no power outage, no construction in neighborhood) and was given the information that my provisioning was randomly dropped and that it's a rare occurrence.

TLDR - service is fine normally, but if it goes out there's not much they can do and they are at the whim of Rogers and you are SOL. Multiple times they promised call backs the same day and me calling in and they never kept to those (most were 2-4 days behind or I had to call back in to chase my own situation). Insanely frustrating, and because of their service issues I have to pay data overages from my own LTE plan out of pocket because they are not taking responsibility for that.
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Monthly Fee Setup Fee Contract Speed Monthly Usage
$24.99 Shipping: $ Other: $ No

Download: 75 Mbps

Upload: 10 Mbps

Cap:

Overage:

Carry Telecom Home Internet

Carry Tel is a relatively new provider in the Canadian scene. Having debuted in the summer of 2015. The Head office of Carry Telecom is located in North York, Toronto Ontario.

Now we will focus on the review of Carry's Home Internet services. While Carry Telecom, or CarryTel, boasts datacenters in Montreal, Toronto, Calgary, and Vancouver. The actual internet services in itself are in true resold services from Bell's network for DSL also from Rogers and Cogeco for Cable Internet in Ontario. So depending on where you live, it defines the plans you get.

Let us review now the available Home Internet Carry Telecom plans in Ontario:

Rogers Cable Internet 75:

  • 75 Mbps Down / 10 Mbps Up
  • Monthly $39.99 $24.99 (PROMO)

Rogers Cable Internet 150:

  • 150 Mbps Down / 15 Mbps Up
  • Monthly $49.99 $34.99

Bell Ontario Fiber Internet 50

  • 50 Mbps Down / 10 Mbps Up
  • Monthly $39.99

Cogeco Cable Internet 40

  • 40 Mbps Down / 10 Mbps Up
  • Monthly $29.99

Cogeco Cable Internet 60

  • 60 Mbps Down / 10 Mbps Up
  • Monthly $39.99

Cogeco Cable Internet 120

  • 120 Mbps Down / 10 Mbps Up
  • Monthly $59.99

Additional Notes:

  • All plans are with unlimited usage.
  • Cogeco Cable Internet has a free installation and a modem purchase option of $99.
  • Rogers Cable Internet has a free modem rental.
  • Bell Fiber Internet Ontario has an installation fee of $79 and a modem purchase of $49.
  • Lifetime warranty on modems

In Quebec there are six plans, using Bell Fibe and Videotron cable network.

Cable Internet 15

  • 15 Mbps Down / 10 Mbps Up
  • Monthly $29.99

Cable Internet 30

  • 30 Mbps Down / 10 Mbps Up
  • Monthly $34.99 

Cable Internet 60

  • 60 Mbps Down / 10 Mbps Up
  • Monthly $44.99

Bell Fiber Internet  25

  • 25 Mbps Down / 10 Mbps Up
  • Monthly $39.99

Bell Fiber Internet 50

  • 50 Mbps Down /  10 Mbps Up
  • Monthly $44.99

The internet plans from Carry Telecom in Quebec come with free installation and with a modem purchase of $49. Also, Carry Telecom Internet comes with a Risk-free 7-day trial period - though terms seem confusing and we believe 7-days to be rather a short period. 

In general, we like the approach of unlimited plans with no contracts. We would like to see more options for BYOD. 

In all GoneVoIP finds in Carry Telecom Home Internet plans a very interesting option. However, it remains to be seen if this can be a long-term and sustainable business model, or it may be yet another flight by night type of shop? 

Maple Leaf Features

Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
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Avoid the Modem Rental Trap

Many of us have struggled with this item at the time we are shopping for internet service: the modem. The idea of a non-technical person making a determination. The typical mindset has always been around, �
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