CanNet Telecom Reviews and Plans

CanNet Telecom
Provider Summary Information
CanNet Telecom
CanNet Telecom

CanNet Telecom

Coverage: AB, BC, MB, ON, QC & SK
Monthly : $29.98 CAD

45 4.5 reviewCount
Axvoice VoIP Service
FACT: When reviewing CanNet Telecom visitors in most cases feel Feeling satisfied satisfied!!

All Reviews

May 26, 2021
Review Helpful? 5 Yes No 0
Submitted by: Eugene Vaz (Scarborough , ON)
Feeling disappointed Disappointed Rating 👎

Poor Speeds and outages.Poor tech support

I was a customer for over 3 years. I just bore up to them cos I did not want all the hassles of switching providers as long as I had internet for my portable devices and phone gateway. But for streaming and watching itv the speeds were negligent and viewing was impossible. But on the positive note my cancellation was very smooth and I was even refunded payment for the remaining 10 days.

Reply from: Diane
July 9, 2021
Their policy states if customer has good pay history for 2 yrs, the customer can request the deposit to be refunded. After 3 yrs of service, I requested my $50 deposit. Ineeded to email them multiple times with screenshots of their policy before they refunded it. 2 days after the refund, Cannet emailed and texted me threatening me disconnection if i didn't pay an imaginary $50 invoice that I had never seen before. All my monthly payments were paid on time because Cannet was authorized to charge my credit card every month and I have ALL my monthly statements for the last 3 yrs. I messaged them to enquire how I owe $50 extra since my regular payment is $45.18($39.99+ tx) but they refuse to reply. They have charged ny credit card on July 2 2021 for the current month so im wondering if they just want to disconnect me expecting I will pay to be reconnected? Very frustrating when Cannet refuses to reply and I'm hard of hearing so I avoid phone calls which I have informed them many times
November 27, 2020
Review Helpful? 9 Yes No 1
Submitted by: Ion (Woodbridge , ON)
Feeling disappointed Disappointed Rating 👎

Be Carefull

It is ok for low trafic internet.
Do not tr it for streaming tv, it does not work in the evening.
Also multiple disconnects of 30 seconds or more, especially in the evening and weekend.
Technical support is useless.
Your decision

Reply from: ron
December 6, 2020
I too have had many issues getting their poor connection issues straightened out. I have been constantly on the phone with their so called technical support people and promised each time that the service will be corrected. To date I have probably gone through 10 conversations and multiple emails only to have the same issues still present. They refuse to send a new modem after I have done every change, modification, reset, cable changing, software update, etc. I have the 75/10 plan and it does actually test that speed most of the time, but I have had disconnect, delays, slow speed after 6pm and multiple loss of service even on a |Sunday morning.
Will be looking for new service provider.
November 2, 2020
Review Helpful? 3 Yes No 2
Submitted by: Steve Kart (London , ON)
Feeling happy Happy Rating 👍

Best Unlimited Internet Plans

The service is reliable and stable. I do get the speeds that they have advertised on their website. The customer service was quick to respond and answer all my queries.
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Promo Plan Speeds

Download: 75 Mbps

Upload: 10 Mbps

CanNet Telecom, also known as cannettel, is a small Canadian ISP HQ in North York, Ontario. In spite of a rather short history, established in 2009 only, CanNet Telecom has become a top choice for many looking to escape the big telecom giants.

As an ISP CanNet does focus only on providing cable broadband internet access. Cannet is available in British Columbia, Alberta, Saskatchewan, Manitoba, Quebec, and Ontario. It shall be mentioned, CanNet had been deemed to be one of the largest independent internet service providers in Canada. CanNet call themselves as the largest third-party provider for the main Cable operators in the country (Rogers, Bell, Cogeco, Videotron, and Shaw)

Let us shift attention now to review CanNet internet plans. We found there are currently 3 Cable internet plans. We'll detail them below.

  1. Cable 75: Down 75 Mbps / Up 10 Mbps @ $29.98 / month
  2. Cable 150: Down 150 Mbps / Up 15 Mbps @ $59.98 / month
  3. Cable 300: Down 300 Mbps / Up 20 Mbps @ $59.98 / month
  4. Cable 500: Down 500 Mbps / Up 20 Mbps @ $64.98 / month

In GoneVoIP CanNet Telecom residential Internet Review we find the plans to be in the right price point, for the most part, with good speeds choices at various levels, and since all plans come with unlimited usage that makes the CanNet Residential Internet plans even better.

Having said that let us continue with CanNet Internet plans reviews, now let's review the additional fees. First the good news, there is no shipping for any of the plans. That is great! Though Gonevoip found there is a rather disproportionate Activation Fee, also called Processing Fee, of $59.95 for each of the cable internet plans. Though the strangeness with fees does not stop just with the setup fee. We found that all plans include afee of $9.95, in terms of shipping and handling. The modem is a free or zero dollar rental. It is odd the discount is presented that way, that leads us to believe at some point the modem rental and discount will not be canceling each other.

The final note of consideration is that CanNet Telecom Home internet regardless of the plan you chose does not require a contract nor time commitment.  

In all, in the GoneVoIP CanNet Home Internet review, we find many positive aspects and see great potential. The speed, usage and monthly rate CanNet offer on the internet plans are mostly right. Though the lowlight is the Activation Fee; definitively needs to be lowered. In a similar fashion could introduce support for BYOD to support other/more modems. While CanNet may be a good Cable Internet alternative, why not also offer DSL or Fiber to residential homes? Currently Fiber is limited to some Condo buildings. With speeds of 500 Mbps Download and 100 Mbps upload at $49,98. While this giving choice to a part of the population it would be great to have more flexibility and more choices to all residential market.


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark
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