Call Select Reviews & Service Offerings
|July 25, 2019|
|Submitted by:||Patrick (toronto , ON)|
Stay away from Call SelectThere is inconsistency in our communication/implementation. I had have problems with the landline calling oversee and I have to call so many times 20-30 times and I asked them to fix the phone. The problem was on/off and finally I decided to cancel the service. My mother has 86 years old and I must get in touch daily with her and Call Select did NOT allow me to call her. Furthermore, They said, "Mr Peter we will call you" but they never call me. My suggestion is to stay away from this company.
|November 13, 2015|
|Submitted by:||Call Select User (Toronto , ON)|
Fraud, robber, cheater, ...you name it ! ! !After long wait to get an explanation on charges I had a chance to speak to Cust Rep # 3988 (this is his extension number by the way and not real Custumer Representative Number) named Daniel, who did not answered to any of my questions your question but talked about something he was not asked at all. And then he put me on hold to pull up my invoice for particular month so he can look into the details. That was last time I heard from him as I had to hand up after 11 minutes waiting for him to retrieve my invoice for the last month.
Second call: I spoke to Timothy who gave me his Cust Rep # as his phone ext: 3837. I got the same story about the charges: USD to CND conversion they billing department uses is based on Google report on exchange rate! Not any bank but Google site!!! I asked to talk to the billing department and the answer was “NO!”
STAY AWAY FROM THEM ! ! !
|October 8, 2015|
|Submitted by:||Amir (Ottawa , ON)|
Complain to CCTSFor all of you who have Call Select Stolen from, you can put in a formal complaint with TTCS and they will follow up.
I am gathering documents to complete mine.
The link is here
|September 18, 2015|
|Submitted by:||Marat (London , ON)|
I won't use Call Select ever againYesterday, Sept 16/15 I was trying to close my acct with them because they keep sending me a bills I have already paid before. They had me to wait for about 15 min and then they told me that they are going to close my acct but they are unable to send me Confirmation # because they don't have access to internet (!!!). LOL. Company don't have internet access however they use one when keep sending me a bills online. I will never ever use this company again.
|May 20, 2015|
|Submitted by:||Peiman (Vancouver , BR)|
Cheating and fraudI am very disappointed with this company after being with them for many years. I just noticed that the items on my bills do not match the total and added up wrongly. I called the customer service and they say we add up based on USD!!
This is a clear fraud by misrepresenting the rates, fooling and cheating. I will stop using their services and submit this case for a complaint. Does anyone know where to file a complaint ? BBB?
Reply from: NE
June 15, 2015
This company is charging US dollar to user in Canada. After 3 month of getting charged over $100/month I called to CS and they said that Call Select put 30% on Canadian customers to upset the difference on the US dollar exchange. Just because they are being pay in US dollars outside country. I cancelled right away. It seems that is own by a Canadian company. I hope everyone know this twisted fact.
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|Monthly Fee||Setup Fee||Other Fees||Long Distance Rates|
Call Select is an International Long Distance Call Provider with Head Office in Vancouver, British Columbia. Call Select has a long history, having been established in 1994.
The services Call Select provides are those of the typical Phone Card service, though it does not add all the extra fees a phone card typically does. The user will have to dial one of the several Access Numbers listed and then dial the long distance number. It's a very simple system, currently, there is no app for smartphone nor desktop or web calling and no texting either.
We will now review Call Select International Long Distance Calling Pre-Paid plans, referred as Call Select Direct Dial Service.
- Plan A
- Up to 450 Minutes Calling to USA and Canada
- Monthly at $10
- Plan B
- Up to 1500 Minutes Calling to USA and Canada
- Monthly at $19.95
- Plan C
- Up to 3000 Minutes Calling to USA and Canada
- Monthly at $30
- Plan D
- Up to 300 Minutes Calling to USA and Canada
- Monthly at $5
In terms of the rates, we found the plans to be priced a bit higher than those of our Top Long Distance Providers. For example in the $5 monthly plan, Canada Long Distance is $0.025 whereas elsewhere is either free or included with the Home Phone or is just $0.01. For example, VoIP Much Home Phone includes Long Distance Calling within Canada and International Long Distance Calling to the USA at $9.45 a month - with a calling allowance of 3500 minutes.
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