Auracom Reviews and Plans

Provider Summary Information


Coverage: AB, BC, MB, NB, NF,ON, PEI, QC & SK
Monthly : $29.95 CAD

9 0.5 reviewCount
Axvoice VoIP Service

All Reviews

October 5, 2018
Review Helpful? 0 Yes No 1
Submitted by: gvrvwimpbot ( Toronto , ON)

Review from

Auracom is great. I have been a customer for well over 10 years. They always help with any issues (which is usually just email setup on my computer).
October 5, 2018
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( , )

Review from

Very pleased with the service provided and upgrades made over the years. I have been with auracom since 1996.
February 22, 2016
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Saint john , NB)

Review from

They do not provide service in NB, only in Sackville, NB
September 26, 2014
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Nottawa , ON)

Review from

I have been with this company since 2004. I started with their dial up service then moved to a location where I was able to bundle my services and get high speed. At that time I opted to keep my email address with auracom and pay the $10/year fee which I thought was reasonable. Earlier this year they changed this rate and are now charging me $5/mth plus hst for the same email address. I_ve tried to speak with customer service regarding this as I feel it unfair to have such a drastic increase in price for something that_s available elsewhere for free, especially after being with the company for 10 years. I can_t begin to imagine the nightmare of changing my email address so I_m reluctantly paying this fee. Unfortunately I_m not being seen as an individual here, instead being charged a fee that will give me a bunch of other services I do not need nor want. Their phone number puts you through to a call center in another country and they_re no help. Shame on you auracom for doing this to your customers.
November 12, 2013
Review Helpful? 0 Yes No 0
Submitted by: gvrvwimpbot ( Vaughan , ON)

Review from

Worst internet I have ever seen in my entire life. It_s almost unbelievable how bad it is. We have their fastest possible option and it_s the slowest internet I_ve ever used.

The worst thing is that it_s extremely unstable. The internet can go out at any moment. Did I say can? I mean it will go out 100% at least few times a day.

I actually think that_s not the worst part about Auracom. The actual worst is that there seems to be some kind of throttling going on. If even one person is watching a stream, or a simple YouTube clip, nobody else can use the internet. It actually like doesn_t work. It_s the most unbelievable ... I have ever seen in my life.

Just stay far far away...
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Promo Plan Speeds

Download: 6 Mbps

Upload: 1 Mbps

Auracom is an internet services provider that offers DSL and dial-up services. Auracom is a Canadian company which is owned by IKANO Canada which in turn is owned by Ikano Communications, Inc., a Utah corporation. Their Canadian HQ is in Toronto, Canada.

Auracom serves all Canadian provinces as well as the United States. To see if they cover your specific area, you will have to enter your postal code on their website.

The company states they have residential packages starting for as little as $29.95 per month, but when I entered my address, the cheapest option which came up was for $44.95 per month. What is clearly displayed is that for that price you will be receiving 6 Mbps download speeds and .8 Mbps upload speeds.

 Activation and setup fees range from $60 to $100, depending on who your phone subscriber is. 

As for any overage charges, there is no specification in the terms of use agreement on how additional usage may be billed. 

Upon calling Auracom for verification on the exact details of their plan (dry loop fees vs. actual plan price), we were left on hold for over an hour and were unable to confirm details.


Web Email Access: Checkmark
Online Chat Support: Checkmark
Feature 24x7 Support: Checkmark
Unlimited Bandwidth: Checkmark
Own Modem: Checkmark
Rent Modem: Checkmark
Combo Wireless Modem: Checkmark
Fixed IP Available Checkmark
DHCP IP Checkmark
Extra Protection Plan Checkmark
DSL Checkmark
Cable Checkmark
Email Accounts Checkmark

are you in Nova Scotia?

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