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Reply to:	Bell Home Phone I have 65 GB included in my Bell Internet plan. I generally use very little bandwidth - maybe 1 or 2 GB per day - so imagine my surprise when I woke up to a "You are up to 90% usage" warning from Bell. Apparently, I somehow used 30 GB in one HOUR at midnight when I was asleep and the modem was unplugged. Since there was still 5 days before the next cycle and I worried I_d go over my bandwidth, I called Bell to try to figure out how that could possibly have happened. No one would even listen. Tech support kept telling me "our system shows you used 30 GB" and asked me how much I was streaming. With 15 mps service it would take me almost 30 hours of streaming to use 30 GB, not the one hour they claimed. They_re not big on common sense or basic math. Furthermore, all they had to do was look at my history to see the most I_d ever reached in a cycle was 75% and the most I_d ever used in one day was 6 GB. I got bounced from person to person - twice put on hold, got disconnected, and had to start all over again. After almost 2 HOURS of this and no one able to tell me how it happened, I finally got a manager in tech support. He was the most obnoxious person I_ve ever talked to! He wouldn_t listen to a word I said and kept talking over me, saying the same thing I_d been told for the last 2 hours "our system shows...". He said I used it all through the day, not at mignight. When I told him I_d already been told it was at midnight, he went ballistic. "Who told you that?! I need to know who told you that! What was the tech_s name? They need to be trained!" Yeah, because he lied to my face and, I guess, wanted to tell his people to stop telling the truth to customers. If I_d used it during the day as he claimed, I would_ve received a "50% usage" warning like I always do. I never did. I also checked my usage as 6 pm and I had 34 GB left. I received only the "90% usage" warning at 1 a.m., an hour after I_d unplugged the modem and gone to bed. Clearly, not used during the day. But all I got was "our system shows your modem was plugged in." I unplug it every night and have ever since I got the thing years ago. No one could tell me anything other than "our system shows...". I guess it_s not in their realm of possibility that there could_ve been a glitch in their system. Like talking to a brick wall. After Mr. Obnoxious started talking over me again, telling me the same thing over and over, I_d finally had enough. I asked to be connected to customer service to cancel my Internet. He said "no problem" and I was put on hold, then disconnected, now for the THIRD time. The woman at customer service listened, but could do nothing - or at least SAID she could do nothing. She offered me the grand sum of $3 off an $85-a-month bill for the next 10 months if I stayed with Bell. Or even more if I got Bell TV. Like I_ll ever get any more services from Bell after this experience. I took the deal, but as soon as I line up another provider, they_re history. This is the way Bell likes to treat its customers of over 30 years. Don_t ever go with Bell for the Internet. Or anything else, for that matter. This isn_t the first issue I_ve had issues with them, though this is definitely the most appalling.
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