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Reply to: Call Select
After long wait to get an explanation on charges I had a chance to speak to Cust Rep # 3988 (this is his extension number by the way and not real Custumer Representative Number) named Daniel, who did not answered to any of my questions your question but talked about something he was not asked at all. And then he put me on hold to pull up my invoice for particular month so he can look into the details. That was last time I heard from him as I had to hand up after 11 minutes waiting for him to retrieve my invoice for the last month.
Second call: I spoke to Timothy who gave me his Cust Rep # as his phone ext: 3837. I got the same story about the charges: USD to CND conversion they billing department uses is based on Google report on exchange rate! Not any bank but Google site!!! I asked to talk to the billing department and the answer was “NO!”

STAY AWAY FROM THEM ! ! !
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