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Reply to:	VoIPITS I signed up for VOIPITS on Feb, 4th, 2015 and today (Feb 13th) I had to abandon the service because of numerous technical issues and the fact I was left feeling as if Im a bother in calling in repeatedly about the issues I faced. First off as a client I had to learn as I go along instead of information being revealed up front. Only AFTER signing up did I learn I needed to buy a SIP app to work with my smart phone. After signing up and paying US$15 on Feb 3, the service stopped working on Feb 4th. I kept calling numerous times and waiting in between hoping the service would return. I made some checks about 3-4 days later only to find out my balance was used up because I made about 3 or 4 test calls initially to make sure it was working resulting in the balance being used up. There was no email alert or any other indicator that I needed to top up my balance to restore service. I only found this out after calling their office. They didn't seem to care that I threatened to discontinue my service with them after repeated failure in processing voice calls as when I called on Friday morning 13 Feb their technical guy Tim told me he had "briefly looked at my email" (but had done absolutely nothing to contact me) or get my forwarded service working properly. Codes sent to my phone for verification resulted in dropped calls and all Tim said is he "had no advice for me as the phone is working properly the issue must be with the companies sending me codes to verify my identity. I also learned afterwards they don't process text messages. For their ROTTEN customer service and 'glitchy' phone service I give them a 2 as I'm now out of pocket US$25, days lost not being able to be contacted and hours of lost productivity in trying to get their service to work. VOIPITS is NOT a turnkey, easy to use service for business people.
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