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Reply to:	Nexicom I have been a customer with Nexicom for 17 years, Their service has been unreliable, Their customer service in pathetic and they do not care about you as a customer. 15 years, even 10 years ago the company had heart. How things have changed. Between their billing being wrong, defective DSL hardware, Customer service who do not know what they are doing it was driving me crazy. I had an argument with a customer service person once who said I was on DSL when I was on fibre! She said I would be billed for the modem. I have asked for a paper bill for the last year and a half as well as a password for my voicemail. never received anything, so I was paying what they had told me on the phone. So back in Oct 2018 and Nov 2018, I missed paying the bills! I have no idea why but oops. In the middle of January my internet was disconnect (after paying Decembers and January's bill). I called them up because I thought something was wrong with my internet. They said no we called you last Friday and left message. (this was Wednesday after) I told them i have never been able to access my email. So I told them I don't get paid for a week but I would pay it in full on that date. They were happy with that and would reconnect me for a fee. So I waited a day to be reconnected...Nothing. So I called them back and got the nasty customer service lady and she said it wold be connected 2 days after I paid...I cancelled everything I have with Nexicom! I know I was wrong to miss those bills, it was an honest mistake, but Nexicom did not care, they just wanted to make sure the get rid of a long standing customer.
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