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Reply to:	Galaxy Broadband I live in an area where satellite internet is my only option and explornet is full. I was looking for an alternate company and found galaxy. Lets start with the sales rep. He is a LIAR!! The only thing he did effectively was charge my credit card!! I asked over and over again how many gb's a month i could get and was told over and over that we would set it up once it was installed!! The form he sent me had plans that ended in 2015 so once it was installed they had to have an engineer set up a whole new plan for me!! I have no clue why that would be? Than i find out all i can get is 500 mbs per day!! Than they tell me about the tokens 10 minutes after it was hooked up and my internet stopped so i called tech support!! I began purchasing tokens as i was told it 5% of my bill which was supposed to be 59.99 a month but they weren't positive because there had been no billing set up for me. This all happened within the first week!! Than i am not able to purchase tokens online because you cant pre-purchase and its pretty hard to purchase tokens online when YOU HAVE NO internet!!!!! Than i find out im only getting 350mbs a day not 500! Keep in mind i had been calling the sales rep throughout this whos response was either "the tech guys don't know what they are doing" or "don't you read what you sign" Sooooo than i continue on not really knowing whats going on!! 21 days after they have installed the internet they try to take 55.00 out of my bank but it wasn't there so they shut my internet off!! That was Friday! I called them and tech support who were the ones that answered told me that he was emailing billing while i was on the phone and says to me "i just got an answer from billing and they said don't turn your internet back on because of all the problems" ok i wasn't sure what that meant so called back the next day which was Saturday and was told to call and talk to customer care on Monday which is today! Im not sure why they didn't notify me they were taking money out of my account but they turned the internet back on and are taking 55.00 out of my bank on the 30th and than on July 4th another 80 or 90 dollars which is what i was told lmao whoever reads this can make up their own mind about this company but it seems very poorly managed and communication between departments needs to be better.
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