Customer service has changed immensely in the past five years, due in part to millennials’ rise into adulthood and their spending influence on Canadian corporations. Due to the variety of options available in every industry, customers aged 18-34 expect a lot more from companies in terms of service, responsiveness, and overall brand value.
Author - Kara
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Reducing Your Monthly Mobile Costs
Canadians have a lot to be proud of, from our economy to our multicultural identity to our successful implementation of socialized medicine throughout the country. Canada remains one of the wealthiest countries with one of the highest ratings for quality of life. We also pay some of the highest prices for mobile phone plans,
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VoIP Infrastructure Outsourcing in Canada
By now, it is clear to everyone that cloud-hosted services are here to stay. This has gone beyond just leveling the playing field for businessmen. (Although, of course, this is one of the major benefits.) This is a business concept that is long due, where companies become more focused on their core competencies. Fringe functions and infrastructure that are...
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Why is the Digital Home Phone Popular?
Digital Home Phones are becoming increasingly popular in Canada. Although cell phones are the go-to for most, many residents are seeing the advantages of Digital Home Phone for staying in touch with family and friends across the country and around the world.
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Canada’s 2014 Top 10 Residential VoIP Providers
This last spring we’ve asked Canadians to cast a vote and choose the best residential VoIP provider. Typically that is/would be the one provider currently in use. Here is resulting in Canada’s Top 10 2014 Residential Provider Ranking; #1 – Comwave Not to be surprised considering is one of the providers that blasts TV commercials and full...
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Power Backup in a VoIP Phone Setup
It’s often mentioned the need to have power battery backup (or UPS, Uninterrupted Power Supply) as part of your VoIP set-up. This is a necessity; a small investment which will enable keep your internet and phone service operating during power blackouts. Furthermore; a UPS will protect your equipment from a power surge or other power abnormality. We need...
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Free VoIP Calling
We often get asked how and where we can find ‘free’ VoIP calling? While there are services that offer FREE calling; there’s always a catch. More often than not there’s a catch; either offer is tied-up to ads, or the provider is re-selling or sharing your personal information with ‘partners’ meaning you may start to get more spam emails and even...
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Difference(s) between Basic 911 and Enhanced 911
Most people do not realize what goes behind when connecting a call, let alone what is happening when connecting a 911 call.