VirtualPBX Call Center Reviews & Service Offerings
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VirtualPBX was founded in 1997 in San Francisco, California USA and delivered one of the first hosted PBX systems for the corporate world. VirtualPBX continues to expand their product offerings and boast serving more than 200,000 users in over 40 countries worldwide.
VirtualPBX main business phone products are the award-winning Dash Plans, Dash Unlimited Plans, Office Plans, and PBX Parachute Disaster Recovery Services – all of which are Internet Telephony Product of the Year Award title-holders. VirtualPBX also provides a bevy of network professional services like network monitoring, VoIP remediation, and bandwidth services.
With no hardware to buy or maintain and the choice of VoIP desk phones, conference phones, mobile phones, or even existing analog phones and computers – the cost savings with VirtualPBX are already considerable.
Add to that the ability to:
- fax without a fax machine,
- a conference without paying for a separate provider, and
- route calls with advanced queuing options that even the non-tech savvy could configure, and
- you’re saving 40-80% on your company’s monthly phone bill.
Canadian customers do not incur long distance charges for local calls and VirtualPBX has a large library of local Canadian phone numbers to choose from. VirtualPBX lists their Canadian phone numbers on their international phone number rate chart at $15/month, but here is a not so well kept secret; VirtualPBX team will often halve that cost if you work with them directly. This seamless ability is ideal to offer additional calling services in all Call Centers across Canada. Certainly, a very welcome feature for the international businesses operating in Canada every year!
VirtualPBX has been around since the advent of VoIP, they’ve got their service down to a reliable science – 99.999% uptime, built-in redundancies, no planned downtime, and maximum network security. Ideal features for the most demanding educational institutions.
However, if you do need help, the VirtualPBX customer support team is available by phone, online chat through the web interface or website, and the good old email. They also have a live systems status site you can check 24/7.
VirtualPBX customers also speak very highly when reviewing the service - here's a quote from one of their Yelp reviewers:
"Thus far, the product has lived up to everything that I would have hoped. The online interface is easy to use and has all the bells and whistles that you might want.
When I have had questions, support was easy to access and very helpful and forthcoming. They even gave me a call when I was overpaying them for something and they walked me through how to do the same thing cheaper.
All in all a great product and a wonderful daily experience. "
At Gonevoip we like the fact there is a solid award-winning product portfolio backed up with top-notch customer care.
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Do you offer white label voip. We are looking for a new provider.
Hi Brian, We’ve been able to offer clients white labeled systems in the past – it all comes down to your needs. Give us a call at 888-825-0800 so that we can learn more and explore available options for your business. Charlie from VirtualPBX
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