Versature Call Centre Reviews & Service Offerings
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Versature is a provider of SaaS-based business unified communications solutions for Canadian businesses. Focusing exclusively on cloud-based VoIP services and in-depth call analytics software, Versature offers a unique solution with intuitive features, SaaS integrations, and high-tech hardware that can fit the challenging needs of every call center. Versature delivers flexible, scalable, and cost-effective services to call centers so that they can focus on providing the highest quality assistance to their customers.
With Versature’s line of Insights call analytics tools, call centers can monitor individual and team performance to help determine company-wide best-practices, recognize trends in downtime and call reports, and identify unoptimized opportunities to improve call center operations.
Increase productivity with intelligent call queues and distribution based on availability and expertise, record and store calls for professional development and employee training, monitor your call center operations in real-time, and engage on-hold customers with custom music that represents your brand.
During seasonal fluctuations, talent acquisitions, and boosts in call volume, Versature’s solutions for call centers grow and shrink easily to accommodate your business needs without having to spend resources on setup, configuration, new lines or specialized equipment.
Integrate with SaaS Tools
Versature offers multiple integrations with leading SaaS technologies like:
- Chrome Click to Dial, and
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