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Troubleshooting the top 9 VoIP Problems

Epik Networks
Article Written by Epik Networks on May 17, 2018
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EXPERIENCING VOIP PROBLEMS?

Voice quality issues with a VoIP system can be frustrating and can also impact business operations. In this post, we’ll discuss the top 9 common VoIP issues, and how to troubleshoot them.

CHOPPY VOICE

Choppy calls include brief silences in the middle of the person speaking on the other side of the call, creating a stuttering sound. Most often, choppy audio is an indication that you lack adequate bandwidth due to internet congestion. There could also be an application running on your network that is using up a lot of bandwidth. Try the below VoIP troubleshooting solutions for choppy calls:

  1. Other Network Computers
    If possible, try turning off other computers connected to your network.
  2. File Streaming & High Bandwidth Applications
    Some applications use a lot of bandwidth, especially file streaming apps. Try closing applications like Netflix, Spotify, YouTube, etc.
  3. Router QoS Configuration
    If this is an ongoing issue, check your router settings and make sure your Quality of Service (QoS) is set to prioritize VoIP traffic.
  4. Bandwidth Limitations
    Check your bandwidth speed. If your bandwidth is consistently lower than the level you pay for, you may need to contact your Internet Service Provider (ISP).
  5. Malware or Spyware
    Run a test for malware and/or spyware using Ad Aware or similar software.

AUDIO DELAYS OR ECHOES

Audio delay is a noticeable delay from when you someone talks to when they are heard. When there is an echo you’ll either hear your own voice or the callers voice come back through the call audio. Both of these issues are often an easy fix. Try one of the below VoIP troubleshooting solutions for echo:

  1. Acoustic Interference From Phone Earpiece
    Echo could be the result of acoustic properties caused by your earpiece being too loud. To see if this is the issue, cover the mouthpiece/microphone and see if the echo stops. If the echoing is resolved, turn down the volume of your earpiece/speakers.
  2. Electromagnetic Interference From VoIP Hardware
    Echos can also be the result of electromagnetic interference created when your VoIP hardware is too close to other electrical devices. Make sure your phone, computer, power strip, router, and VoIP integrated access device (IAD), also known as a voice gateway, are far apart from one another.
  3. Splitters Or Caller ID Devices
    Splitters or caller ID devices can also create electromagnetic interference that results in an echo. Try disconnected these devices  from your router or phone.
  4. Your Internet Service Provider
    Your ISP could be experiencing network issues which affect the signal quality. Delays and echoes are often caused when the ping measurement is greater than 50 milliseconds (ms). Try doing a speed test to check your ping time.
  5. Bad Equipment
    Old or defective equipment can create impedance fluctuations that create echoes. If you are using a headset, try using the phone's handset. If you are on a cordless phone, try a corded one. If you are on a corded phone, try a different cord or headset. Check cabling to be sure it is not wet or damaged. Try using a new phone and replace any old phones if necessary.

 

Click here to go to the full article, where we review other common issues and how to solve them.

 

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