The right call center headset for your employees can be an important factor in the effectiveness of any call center. If your representatives are distracted by uncomfortable headsets or aren’t able to hear or communicate clearly during calls, their productivity will suffer because of it. On the other hand, headsets that have good sound and microphone clarity and fit comfortably will make multitasking during calls much easier, which leads to satisfied customers who get their questions answered without delay.
What are the important features to look for in a call center headset? Noise reduction will help an agent stay focused during calls, and signal fidelity goes hand-in-hand with this. If your representatives need to ask for clarification often because of noise in the office or on the line, it’ll contribute to mistakes and miscommunications. An adjustable fit is important to ensure that users can conduct calls hands-free without the headset distracting them. You’ll also want a headset that’s reliable, which will minimize the cost of replacing broken or malfunctioning units.
Beyond these basic considerations are advanced features like compression and quick disconnects. Compression helps eliminate sudden changes in volume that can upset customers and representatives, while quick disconnects will give your employees the flexibility to leave their desk without ending a call.
THE TOP 25 HEADSETS OF 2018
We’ve put together this roundup of the top 25 call center headsets that are available in 2018 to help you narrow down the list to the one that best fits the criteria outlined above for you. Paired with a leading call center VoIP solution, the right choice in call hardware can provide your team with the tools that they need to succeed.
Jabra Engage 65 Mono Wireless Headset System
Jabra’s latest addition to their Engage line of headset systems is the Engage 65 Mono Wireless Headset. This headset is Microsoft Skype ready and can be used in either desk phone or softphone mode, which is selected with a convenient switch. It’s a light headset you’ll barely notice when you wear it, weighing only 57 grams. It also has a busy light that signals to others that the wearer is on a call. The battery lasts for up to 13 hours of call time, and its wireless range reaches nearly 500 feet from its base. Product Page…
Sennheiser DW Pro 2 ML
Sennheiser’s DW Pro 2 has an intuitive design that is easy to use. The built-in call handling makes it easy to manage calls. This headset features Sennheiser’s Voice Clarity which enhances the audio clarity, allowing you to clearly hear the caller’s tone and avoid misunderstandings. Ultra-Noise-Cancelling allows you to use this headset in even the noisiest environments. With fast-charging capabilities and a full 8 hours of talk time, this headset is able to meet the needs of a busy call center user. Product Page…
Plantronics Voyager Focus UC B825 Headset
The Voyager Focus UC is a stereo Bluetooth headset with Active Noise Canceling technology. This headset’s maker knows the importance of removing background noise from calls to maintain clear communications with callers. This premium headset has smart sensors that respond to situations as they change. Music is muted with calls come in, and the headset mutes itself when you take it off. Plantronics also provides software that can help you control it from one or more smartphones, provide a battery meter on your desktop computer, and add a control panel to your PC that allows you to customize its functions. PRODUCT PAGE
Jabra Pro 9450 Midi-Boom Wireless Headset System
Jabra’s Pro 9450 adds more flexibility that other headsets by providing connection modes for working with desk phones, PC computers, or both. It features wideband sound and noise cancelling technology that ensures fidelity for both the wearer and the caller. Its wireless range reaches 450 feet, which gives your representatives plenty of roaming ability when they need to leave their desk to research a caller’s request. Overall, the Jabra Pro 9450 is one of the better choices for any customer service center. PRODUCT PAGE