Teliphone Reviews & Service Offerings
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Teliphone Navigata-Westel was previously known as BC Rail Telecom when it was founded in 1957. The corporate head office of Teliphone Navigata-Westel can be found at 3rd floor, 1550 Alberni, Vancouver, BC, Canada! It has now grown to be one of the largest Local Exchange Carriers in Canada. Teliphone Navigata-Westel offers a vast array of services and features that are widely available across North America. Teliphone acquired the assets of Navigata Comunnications 2009 Inc in December of 2012
Teliphone Navigata-Westel is also the proud owner and operator of New York Telecommunication Exchange, which happens to be world’s first neutral international telecommunications commodity exchange.
Having noted the success of the Teliphone Navigata-Westel franchise, let us now discuss their Unlimited Canada and USA plan. This plan is offered at $29.90 monthly and entails service across the entire North American continent. However if we were to shed light on other service providers we would notice that Teliphone Navigata-Westel is a tad bit on the expensive side. For example, PhonePower offers a Canada/US plan which can be attainable for $19.99 a month which in terms of service, Teliphone Navigata-Westel’s Canada/US plan is relatively the same, however with a steeper price difference of about $10.
The international calling rates provided by Teliphone Navigata-Westel are also on the more expensive side when compared to other service providers. For example if we were to compare the calling costs to Pakistan between Yak and Teliphone Navigata-Westel we would find a discrepancy of over 10 cents for mobile calling and residential calling! Yak long distance calling rates to Pakistan are 11.5 cents. Teliphone charges 21.9 cents (residential) and 36.9 cents (mobile) respectively.
The fax service provided by Teliphone Navigata-Westel is also rather interesting; a fax to e-mail service which chargers $9.95 per month. The fax file is first converted to an image file and sent directly the customer’s email account. This service is rather impressive if compared to Vonage’s fax line which requires an upfront $12.99 activation fee, and $12.99 per month. 250 minutes of local and long distance outgoing faxes are given, and are subsequently charged 4.9 cents per minute after that limit is reached.
Teliphone Navigata-Westel is not BBB accredited; however they have received 6 complaints from various customers. Over the course of three years all six complaints have been closed, yet only one was closed with BBB assistance. Further insight shows that of the six complaints, three were in regards to billing issues, and the remaining three had to do with service issues. This indicates that customers did not face issues with hidden charges whilst opting into Teliphone Navigata-Westel service. Comwave has closed 383 complaints over the case of three years which were in regards to a substantial amount of issues such as false advertising, billing, product issues, hidden fees and many more. In terms of customer service and authenticity, Teliphone Navigata-Westel has certainly made a name for itself.
Having gone over many of these key aspects we can deduce that while being a great service provider Teliphone Navigata-Westel is just too expensive with its $29.90 Canada/US plan. However Teliphone Navigata-Westel manages to make up for it with customer satisfaction, great perks and the reliability it offers!
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