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Reply to: RingCentral
The tech support handling my case was very polite and explained to me what he was going to do before so that I did not have any surprises.
Considering that every client creates their own set of rules and policy within RingCentral, I can understand that sometimes even tech support would get confused. But in this case, he took the time needed to resolve the issue while maintaining the integrity of our communication policies (transfers, forwarding, etc). Again, I cannot say enough about how the tech (I'm so sorry I forget his name) that resolved the issue and closed the ticket was helpful.
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