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Reply to: RingCentral
Wow. I was so impressed with the support (and supplement e-mail with informational articles attached) from Oscar Gailan. You have an A+ support person working for you!!! I was extremely confused as to how I could set up a very simple process for my 1-866 phone number so that my cell phone would ring...and a message could be left...if someone could not reach me. There were so many options on my account, and I needed to know that I had not set up things that I did not need. Oscar knew immediately what I was needing and helped to ensure things were set up correctly. He patiently went over things for me so that I would understand what was happening, and he even transferred a voice mail message I had incorrectly saved as a greeting message to its proper place as a voice mail message. He tested things out for me, and now I feel wonderfully confident with my new system! It is amazing how one support person can make the difference between someone liking a system and recommending it to others, and someone being scared of a system and wanting to get rid of it. Oscar's pleasant personality and knowledge shone through everything, and I need you to know that he has represented RingCentral in a most amazing way! I will definitely recommend RingCentral to others, mainly because of the wonderful customer support I received from Oscar when I was at my wits' end. Thank you!
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