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Reply to:	Sonetel Ok, So the story begins with the need to change out provider as the options with them are limited. Sonetel comes to mind first and i sign up for trial. Signup and system config is easy. But the product itself has not worked properly. Now imagine this. you are shifting phone systems, you need to switch over to a new system and it takes 3 days to just hear back from vendor support. Horrible. I picked it up last Thursday and got things setup in under an hour. But then continuously had issues. Level 1 support kept asking the same questions without understanding the issue. 1. IVR didnt work - fixed by support before Friday. 2. I cant make calls to internal extensions. So call transfer doesn't work as well. Issue is still not fixed and was logged on friday. today is Wednesday 3. Voicemail could not be recorded. it would say record message and then say goodbye immediately, without giving time for input. was solved by support before Monday. 4. Some of my users have voice quality issues on sonetel. but they can call allright from skype at the same time. The product has its limitations which was quite ok. It has taken me 5 days excluding a weekend to get basic things to work. As the owner of the company, I can not afford to wait for email replies. Constantly chasing support and getting a response that L2 is looking into it does not work for me. I believe there are no managers or supervisors responsible for quality control. So long Sonetel suckers. I would probably move to ring central. pay a few dollars more for a very advanced product.
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