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Reply to: Sonetel
I have been making repeated calls to Sonetel for the last 6 weeks to their call center through their Australian number to report a fault and complained about the service that I am not getting from Sonetel.

I have 2 sonetel numbers, one Australian and one USA. I have not been able to make ??call back?? calls to nor receive calls from my Australian contacts since nearly 2 months ago and I have called Sonetel repeatedly to report about this problem but to no avail. I reported to their staff that every time I make a call to an Australian number the line would get cut off immediately when someone on the other side picks up the phone. I have also not been able to receive calls from anyone who calls me from within Australia. I have paid Sonetel an initial fee of more than $70 to set this up for my business plus I have had to pay a fee each month to them for their non-service as well as fees for all failed calls. I have not received the full service from Sonetel as per our agreement to procure from them. I am asking to for my numbers with Sonetel to be cancelled as of immediate effect and I am asking for a refund of all the monies that I have paid Sonetel. This is excluding what I have suffered in lost business opportunities out of the company failure to provide the service as outlined in their Terms and Conditions for Service. I will also seek help from my solicitors to recover any losses as a result of this.

I want all my money refunded.

They are completely useless!

Truly,
Peter Chin
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