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Reply to: Yak
I have been with Yak since June 2016. Their voice quality is very good and down times are minimal. However, their accounting department, ever since being taken over by Distributel early this year, is horrible and constantly makes mistakes or omissions.

The automatic debit which worked perfectly for 18 months prior to Distributel basically MISSED a payment for me, even though there was enough funds in my account. After about 5 calls, and three MONTHS, I finally made a manual payment by credit card, because I kept getting message that I had a late payment. Customer support had initially told me that it was a system problem which cause the missed payment, on their end. Then, the automated emails that I had a missed payment kept on coming every month!!! I just called them last week and they fixed the problem. But now, this month's payment, which is again under their control (auto debit) has not gone through yet. It was due around the 5th or 6th of the month and it is now the 8th of the month!

I will be most likely switching companies to a different VoIP provider.
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