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Reply to:	Yak After a couple of weeks of research into various VoIP providers, I settled on Yak as the most suitable solution for me. While there are lower cost solutions, for me it struck the balance between cost/features/support. The sign-up process went smoothly enough including having my existing phone number ported from Bell. So far the phone service has been good and the support has been mostly helpful. Here's where my disappointment and frustration come in. When I was doing my research earlier in November 2016 I was comparing cost/features/reviews of various providers. After I had finally signed up for Yak, the criteria that I thought I based my decision on had significantly changed! The first change I realized after I had signed up was that there were no longer 200 LD minutes included with the basic plan (as was stated earlier in the month while researching – view a Google cached version of this page: https://www.yak.ca/digital-home-phone). That turned out to not be a deal breaker, because I don't do much long distance and will just have to pay Yak's standard rates. Then I learned that the Yak account Web interface on Yak.ca is inaccessible to me as a new customer (‘old’ customers use 6 digit account #, new customers use 7). That means no access to features that I was counting on and that I based my decision on. For example, I was planning to receive email notifications for new voicemail messages - as a backup in case of an extended power outage or if I'm away. Also, I had planned on using my Yak VoiP account from a PC using X-Lite, as was highlighted on Yak's site. So why couldn't I access these features and why had so many things changed within a week or two? I learned that because Distributel acquired Yak recently that new customers were essentially not getting the Yak features that were standard as recently as the beginning of November (while having to pay the same price still). Even if I had realized Yak had changed hands, I couldn't have predicted that multiple features would be stripped! My disappointment and frustration come from the fact that I had expectations of what features the service included and the reality was something very different. I only wish that this had been communicated better by Distributel/Yak so that I could have made an informed decision. Instead I had to learn this from a series of calls to customer service and technical support - which of course were not really able to help me because they could no longer give me these features that I had thought I was getting. Again, I'm not displeased with the core service, but my decision would have been definitely influenced by this reality. I am feeling some buyer's remorse. At this point I am unsure whether I will keep the service long term.
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