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Reply to: Diallog Telecommunications
Overall worst ISP experience I_ve had.

They did not do the follow-up call to confirm the installation of the service as they said they would. They just booked an installation date, along with shipping the modem, without asking me for any form of confirmation first.

Customer service was overall bad. When asked if they re-sell internet, they said no, but they sent a BELL TECHNICIAN to install BELL DSL.

When I contacted them via e-mail, Yvonne did not end up replying to my emails.

When calling in, only half the employees know what they_re doing and give you good service while speaking pleasantly. Others like Wade or Wayne or whatever his name was, did not evoke any such feelings. They were just unhelpful and/or sounded rude and sounded like it was a bother that I even called.

The reliability of the internet was a joke - 2+ hours of dropped service on the first 2 days of having it installed. It also never even reached 50Mbps, max was 40Mbps. DSL speed wasn_t a problem when I was on TekSavvy.

Overall bad company. Bad internet. SOME good employees. Save your money - look elsewhere. CarryTel has been quite good for me for over a year and I_m switching back to them - actually, I never left due to skepticism of Diallog in the first place.
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