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Reply to:	Vintone To Vintone communications managment, Just to let you know we had a major problem today with the home phone connection( my husband is working from home ,he needs phone and internet),the internet did work,but the phone did not from 11:00-17:00.At around 13:30-14:00 I had the conversation with Anna,my husband already followed all the steps sent to him via e-mail and with no result, I asked Anna to restart the system on Vintone's end,so we would get our phone connection back. Anna-tech support was increadibly rude,and unhelpful who should not be working for any company! I requested to speak to the anybody else-superviser, manager ,she rudely refused to give me the names or to transfer me to that person. Anna's reply to my simple request was " no manager","I am not giving you manager's name", "I don't have to give you any name". In fact if you are recording those conversations -you should listen! As a tech support,representing Vintone or any other company in fact,she is obligated to provide to me the supperiors names. I made a complain to BBB and to Vintone customer service, I will also send mail complain to your head office! People like Anna making your company look very bad! Please transfer this letter to your manager,so they will know why those complains are coming! My intention is simple-to get the service I deserve as a customer and to have tech support like Anna(would not give me her emploee # or last name) reprimended.
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