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Reply to:	Seaside Wireless I needed a 2nd connection so I opted to try Seaside wireless. I've not had this service not even a day and here I am canceling the service. I got it installed approx. 230Pm, the installers were nice. They tried to get me the 15Mbps but no luck. They did their job and left. Not even a few hrs later my speeds dropped down to 2mbps which is unacceptable. I called customer service talked to the lady, she seemed to be an older lady, regardless I told her I wanted to cancel and she said lets try other options first, call tech support and if it still persists then proceed with canceling. I asked is there anything I have to pay for canceling and she said no, why would you if the service you've gotten and canceling it on the first day? I said, ok thanks. So I did call tech support, he suggested I take off the wireless router which I did, and it fluctuated between 2mbps to 4/4.5 Mbps. So around 6 I kept testing the speeds and it was even worse, I was getting less than 1mbps, so I told my son, it's prob busy time so we'll keep checking. Took off for a few hrs and got home approx 10:15 that night and it was still really bad. I disconnected and went back to my bell connection. Woke up this morning, connected it and still it was 2mbps to 4mpbs and it did jump up to 8mbps but that is so inconsistent. I called up to cancel and was told that sorry for the mistake but there is a tech fee, I told her well I wasn't asking for anything free, but I'm gonna hold your company to what your employee said. So, now I'm waiting for the manager to call. If you are absolutely stuck for service then take the chance, but for us who are gamers or want consistent highspeed then please go elsewhere and avoid the frustration and headaches.
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